Services Sales Solutions Lead

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

• Direct the end-to-end pre-sales discovery, solution design, and framing for multi-cloud transformation programs working closely with account partners to structure the financial transaction strategy, implementation roadmap, and executive presentations.
• Own the creation of the final Statement of Work, defining precise deliverables, scope, and implementation conditions in partnership with legal and revenue recognition teams.
• Identify, evaluate, and proactively mitigate engagement risks during the pre-sales cycle, and manage a smooth transition to the delivery team with all project details clearly documented.
• Serve as a multiplier by mentoring team members and sharing best practices in solution design, framing, and engagement shaping.

Required Qualifications

• 10+ years of experience in enterprise-level consulting services, with 7+ years focused on the Salesforce platform and 7+ years of deep experience in leadership of enterprise projects or programs.
• Demonstrated experience in leading the complete pre-sales cycle (discovery, solution design, estimation, and creation of Statements of Work for complex multi-cloud programs, including C-level presentations).
• In-depth functional and/or technical knowledge of the Salesforce platform, coupled with a strong commercial acumen regarding transaction architecture, pricing, and negotiation.
• Exceptional written and verbal communication skills, with a proven ability to lead complex workshops, influence diverse stakeholders, and translate ambiguous business requirements into framed and executable solutions.

Preferred Qualifications

• Salesforce certifications strongly preferred: Platform Administrator, Sales Cloud Consultant, Agentforce Specialist, and Service Cloud Consultant.
• Experience in leading responses to requests for proposals (RFPs) and developing go-to-market proposals.
• Willingness and ability to travel as needed to support client needs.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.