Salon Sales Director

Salon Sales Director

Substance Salon in Rutherford, NJ is seeking a Salon Sales Director to elevate the guest experience, drive sales, and maximize every opportunity at the front desk. This is not a receptionist role—it's a sales and marketing leadership position where success is measured by client satisfaction, revenue growth, rebooking, and retail performance.

We're looking for a seasoned professional who understands the salon industry, knows how to deliver exceptional guest service, and can strategically manage sales, appointment bookings, marketing, and social media to grow the business.

As the Salon Sales Director, you will:

• Elevate the guest experience by creating a welcoming, polished, and professional environment where every client feels valued and every interaction builds loyalty.
• Rebook and retain clients by ensuring guests leave with their next appointment scheduled.
• Boost retail sales by using our 3-step checkout process to recommend professional products, encourage reviews, and generate referrals.
• Convert inquiries into business by handling calls, online inquiries, and walk-ins with persistence.
• Lead outreach and promotions by executing follow-up campaigns, managing marketing initiatives, and supporting salon promotions to keep the schedule booked.
• Manage social media by developing and overseeing strategies and content that attract new clients and keep existing ones engaged.
• Deliver results, with performance tied directly to measurable outcomes such as client satisfaction, rebooking rates, retail sales, and overall revenue.

Requirements:

• Proven salon or beauty industry experience in a client-facing or sales-driven role.
• Strong background in guest services, marketing, and social media management.
• Confident communicator with excellent closing skills on the phone, online, and in person.
• Persistent, goal-oriented, and motivated by numbers and results.
• Organized, detail-driven, and capable of following structured sales processes.

We're looking for an experienced professional ready to own results—this role is not for entry-level candidates.

Compensation & Growth:

• Competitive hourly base plus bonuses and commissions tied to sales performance.
• Incentive structure designed to reward those who consistently hit and exceed goals.
• Opportunity to significantly increase income through performance-driven pay.
• Work in a high-end, luxury salon with an established, upscale clientele.

Who You Are:

• A professional who sees the front desk as the sales engine of the salon.
• Someone who thrives on creating great guest experiences that translate into growth.
• A motivated individual who is determined on achieving bonuses, commissions, and results.
• Experienced, driven, and ready to take ownership of sales and marketing outcomes.

If you're ready to combine sales expertise, guest service excellence, and marketing savvy to help grow one of New Jersey's top salons, apply today to become our Salon Sales Director.