Customer Experience Solution Sales Manager - Japan And Korea

Customer Experience Solution Sales Manager – Japan and Korea

At SAP, we are builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As the Solution Sales Manager for SAP Customer Experience (CX), you will lead and empower a team of Solution Sales Executives to accelerate growth across the CX portfolio. This is a pivotal, hands-on leadership role for a builder and hunter who can establish structure, drive execution, and reignite growth. Your mission is to build the business, expand market share, and elevate team capability – turning SAP CX into one of the fastest-growing solution areas in Japan and Korea.

You will:

• Lead, coach, and develop a high-performing CX sales team to consistently achieve ACV and pipeline targets.
• Create a strong operating rhythm with disciplined pipeline management, forecast accuracy, and clear close plans for every deal.
• Partner with ERP and Industry Account Executives to co-sell CX into the SAP install base while capturing new-logo opportunities.
• Drive territory and account planning excellence aligned to regional priorities.
• Foster collaboration across Pre-Sales, Customer Success, and Partner teams to ensure cohesive customer engagement.
• Provide data-driven insights and forecast reviews to Market Unit and Regional Leadership.
• Champion SAP's leadership values – simplicity, accountability, collaboration, and trust.

What you bring:

• 3+ years of first-line management of Enterprise SaaS sellers.
• 5+ years in Enterprise software or SaaS sales, ideally CRM / CX / Martech / Ecommerce.
• Proven record of exceeding quotas and driving complex multi-stakeholder deals.
• Strong understanding of ERP-to-CX business processes (lead-to-cash, order-to-cash, service-to-resolution).
• Experience selling to Chief Digital, Marketing, and Customer Officers.
• Skilled in forecasting, deal coaching, and pipeline inspection.
• Excellent communication and executive-presence skills.
• Bachelor's degree required; MBA preferred.

What success looks like in your first 12 months:

• A confident, motivated sales team operating with clear rhythm and accountability.
• Clean, accurate forecasting and predictable quarterly performance.
• Measurable increase in CX market share and visibility across Japan and Korea.
• Recognized within SAP as a builder who lifted the team and reignited growth.

You will join SAP's Customer Experience (CX) organization in Japan and Korea, reporting to the Regional Head of CX, APAC. Our purpose is to help customers connect front-office innovation with SAP's digital core – delivering exceptional experiences that drive measurable business outcomes. You will shape a results-driven culture focused on growth, collaboration, and customer success.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.