Sales Ops Business Enablement Specialist

Sales Ops Business Enablement Specialist

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Sales Ops Business Enablement Specialist, you help our customer-facing roles (e.g. sales team) to be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP. In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – and therefore gain a deep understanding on how sales operate in a Cloud company. This specific role will focus on supporting Cloud, On Premise, Services Sales, and future deal motions and processes, therefore securing our current business and engaging in the transition to new.

Core tasks:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue.
• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations.
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise.
• Exchanging best practices and following standard execution models to help our team be most efficient.
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration.
• Do testing of new features in the system and giving feedback.
• You may contribute with input and/or take the lead of scope-related or process-related projects.

What you bring:

• A customer-service attitude: polite, helpful, quality-oriented, and empathetic.
• Analytical skills/Inquisitive mindset: asks the right questions.
• Multitasking/prioritization skills.
• Strong English communication skills.
• Confidence in navigating challenging situations and finding solutions.
• The ability to work both independently and within a team.
• A bachelor’s degree and/or equivalent work experience.

Meet your team: The BASE Team is the liaison between customer-facing roles and their daily applications, sales processes, and technical development. We specialize on bringing high quality, user-oriented support to make complex situations simple and connect the dots for a smoother end-to-end experience. This includes training and informing our users along each step of the way. The team is spread across the world with three main hubs in Prague, Manila, and Buenos Aires. Our team members are motivated and committed to collaborate and partner for success, aspiring to be a best-in-class support unit.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.