Inside Sales/customer Service

Inside Sales/Customer Service

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.

Our Inside Sales - Customer Service Representatives support and develop relationships with our customers and sales teams. You'll provide the highest degree of customer service and respond to inquiries from customers and Account Managers by accurately and efficiently processing requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance. This position should work with a high attention to detail, sense of urgency, excellent organization skills, and a positive demeanor.

What You'll Do:

• Support customers and outside sales team
• Prioritize and manage multiple requests in a fast paced environment
• Proactively anticipate customer's and managers needs
• Field 50-100+ emails daily
• Effectively communicate via email/phone
• Proficient in Microsoft Office

Why You'll Love Working for Us:

• Industry competitive compensation plan
• Medical, dental and 401(k)
• We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What We Need From You:

• 2+ years of experience and/or a 2-year Associates or Technical degree
• Exposure to customer service, sales and/or purchasing (ideally in a manufacturing or distribution environment) preferred
• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
• Working experience with Trend is a plus
• Strong analytical, mathematical, and mechanical aptitude

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.