Sales Manager Fidélisation - Cible CSE (région Nord - est ????)

Sales Manager Fidélisation - Cible CSE (Région Nord-Est)

Since its launch in 2018, Swile has revolutionized the market of employee benefits. By digitizing the management and use of benefits, thanks to our super app, we have improved the experience to make it simpler, more modern, and more intuitive. Swile also has a strong ambition: to become the leader in worktech, by addressing, in the long term, through our products, the entire sphere of work life management. We rely on technological innovation, careful design, and a rigorous CSR approach to improve the daily lives of workers and decision-makers, while boosting engagement.

With more than 1000 employees and an international presence, notably in Brazil, Swile has already convinced millions of users and thousands of companies. Join us to build together a more fulfilling world of work.

Your Future Missions

You will join the loyalty team of the CSE segment at Swile, composed of 30 people (Account Manager, management of cancellations, administrative assistants, and sales manager) under the responsibility of the Sales Director. You will be working with other services, such as product, marketing, care, support, data, to carry out your missions.

From our Parisian offices located in the 9th arrondissement (hybrid) or from one of the 3 regions of the North-East of France (remote), you will join our sales team dedicated to the CSE segment. You will pilot daily and remotely a team of 6 Account Manager specialized in the management and development of a client portfolio throughout the region (Normandy, Hauts de France, Grand Est). Regular trips are expected to accompany and support the teams on the ground.

Your main objective will be to ensure the renewal of the portfolio and maximize the satisfaction, loyalty, and retention of our clients (companies between 50 and 1000 employees). You will have to ensure the growth of the turnover by deploying the commercial strategy of our products to the CSEs of your sector and achieving the objectives of your sales team.

Your specific responsibilities will be to:

• Design and implement loyalty strategies according to customer segments and commercial objectives
• Analyze customer needs, behaviors, and expectations to adjust the loyalty approach
• Collaborate with marketing teams to develop attractive loyalty offers and programs
• Supervise, motivate, and lead the team to achieve the set objectives
• Evaluate individual and collective performances, conduct regular interviews, and develop progress plans
• Ensure team development through training, coaching, and on-site support
• Ensure effective communication with clients, resolve problems, and anticipate risks of cancellation
• Monitor your team's KPIs, produce comprehensive reports to your manager, follow real-time performance and objective achievement
• Achieve performance and quality objectives defined by management: contribute to the increase of turnover by renewal, cross, and upsell

You Recognize Yourself in This Position if...

• You have significant experience in B2B sales and you are familiar with the CSE target and market
• You have successful management experience: you have already led sales teams to performance and success
• You have a strong interest in renewal, loyalty, and development of a client portfolio (upsell/cross-sell)
• You have natural leadership: you seek to develop constantly and set an example
• You have excellent communication and negotiation skills
• You are structured and analytical: you know how to use a CRM/spreadsheets and analyze data to make decisions and build the best possible strategy
• You are adaptable, organized, with a very good team spirit
• You are reactive, you are not afraid to take initiatives and step outside your comfort zone
• You are mobile across all departments of your future sector (Normandy, Hauts de France, Grand Est)
• You are a competitor! Perseverance and combativeness are the keys to success
• You are a team player: you want to join a great project and put your skills at the service of a collective
• You are a future Swiler responsible: you share our commitments in favor of the environment, diversity, equity, and inclusion and you are ready to work daily for individual and collective performance

Your Future Recruitment Process

• We have a 4-step recruitment process: 4 steps to convince you that Swile is the right choice for your future career.
• During these steps, you will meet:
• Pablo, the recruiter for a first qualification call (45 min)
• Sophie (Sales Director), your future manager (1h)
• Business case with Sophie to evaluate your commercial and managerial skills (1h)
• Corine (VP Sales) for a final interview (1h)