Director, Local Sales Tech Transformation

Director Local Sales Technology Transformation

Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer-centric solutions to the markets for Sysco.

Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The Director Local Sales Technology Transformation will serve as a key leader and collaborate with the Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local sales colleague & customer experience from a technology standpoint through cross functional collaboration, process transformation, strategic planning and support of Sales Colleague and Customer Experience across the North America Local Sales function – US Broadline, Canada and Specialty.

Duties and Responsibilities:

• Collaborate with the sales team to understand client needs, challenges, and target customers and use that information to co-create with the Technology Team the vision of Colleague and Customer experience specific to technology to simplify the process, create cost efficiencies and drive growth
• Design the future of BAU and Initiative technology (including but not limited to Pricing Agility and AI360) through partnership with functional teams like Revenue Management and Field Merchandising
• Own the CRM Strategy – Lead the business process design and execution for the list of approved and prioritized project requests for all current and future Salesforce projects
• Create vision for future considering a tailored experience for colleagues and customers: prioritized by tenure, performance and other criteria
• Collaborate with Senior Director of Process Improvement and Readiness and the Sales Enablement and L&D Teams to ensure proper training, communication, change management and readiness of all field facing deployments to support successful execution
• Collaborate with Director of Local Sales Colleague and Customer Experience to capture field feedback/alignment on the technology roadmap such that technology updates are prioritized based on impact and have a higher likelihood of success
• Inspects progress throughout technical development and execution and is empowered to make critical decisions for design changes needed to ensure successful outcomes. Weighs business risks, issues, Technology Team capacity, and impact to Field Teams to consume the change and actively assists with issue resolution
• Manage and promote the effective use of sales tools and platforms (such as Salesforce, AI360, Shop, PGS, SIA+, Talkdesk, etc.) to optimize workflows and data capture
• Organize and manage technology events such as workshops, webinars, and training sessions. Ensure that these events are engaging, informative, and tailored to the needs of the field team to optimize adoption and effectiveness
• Researches and analyzes industry trends and benchmarking information as they apply to technology platforms

This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader. They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams, and the technology organization to bring that work to life.

Education Required: Bachelor's degree in an analytical field (e.g., business, economics, engineering)

Education Preferred: MBA or other advanced degree from a top-tier educational institution.

Experience Required:

• 8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years' experience in an agile environment
• 2+ years of Salesforce hands-on experience, preferably in Sales Cloud

Experience Preferred:

• Sysco Field Sales Experience preferred

Technical Skills & Abilities:

• Ability to work with a diverse range of stakeholders and across various functional disciplines to understand their challenges and motivations
• Nimble business mind with a focus on developing creative solutions
• Exceptional communication (written and verbal form) and executive presence, including strong project reporting, with a focus on interdepartmental communication
• Demonstrated ability to balance the delivery of products against the realities of limited resources using problem solving, project management and creative resourcefulness
• Reputation for being a critical and strategic thinker; challenges status quo
• Strong analytical and problem-solving skills, with ability to synthesize complexity into actionable plans
• Demonstrated high EQ and strong intrapersonal skills. Ability to cultivate relationships quickly.

Key Performance Indicators (KPIs):

• Improved sales performance (volume and rate)
• Independent Market Share Growth
• Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys)
• Cost savings or value creation tied to continuous improvement initiatives

Overview:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.