Sales & Support Specialist

Junior Customer Service Representative

Your Workplace: Groningen, Netherlands

Contract type: Fixed-Term Employee

Experience level: Junior

Part-Time (28 hrs/wk)

Your responsibilities:

Together with your team, you ensure that customers are not only excellently assisted with their service questions, but also discover which KPN products truly suit them. Thanks to you, technical and administrative problems are quickly resolved, creating space to make a suitable offer. You build trust in every conversation, take the lead, and dare to ask to sharpen the customer's needs. You are not only the brain behind the analysis, but also roll up your sleeves to convincingly present an offer. You remain calm in the face of resistance, switch quickly, and make the most of every contact moment to add value. This way, you turn service conversations into valuable commercial opportunities.

Tasks and responsibilities:

• Answering service and technical customer questions
• Solving problems and analyzing customer needs
• Making appropriate commercial offers in every conversation
• Building trust and taking the lead in customer contact
• Making appointments and ensuring a smooth customer journey

Required skills:

You are self-confident and curious. You switch quickly, dare to ask questions, and feel out what a customer needs. Sometimes a conversation requires guts, sometimes patience—and you know exactly when to use which approach. You are result-oriented, but never lose sight of the customer. You are social, make easy contact, and like to take the lead. You learn quickly, actively take feedback, and enjoy working in a team that wants to move forward.

To do this successfully, you must have at least:

• Minimum mbo 4 work and thinking level
• Minimum 1 year availability
• Excellent command of the Dutch language
• Competitive mindset
• Eager to learn and enthusiastic
• One evening per week available; in addition, you work one Friday and Saturday every six weeks

What we offer:

• A gross starting salary of € 2,833. In consultation with your manager and based on your experience, the starting salary may vary.
• Fixed 13th month, part of which is paid monthly and part in January of the following year
• Annual individual and collective increase in accordance with our CAO
• Flexible hours (28-38 hours), fitting your life.
• Paid training, a flying start!
• Chance of a permanent contract with KPN, who doesn’t want that?
• Incentives where you can earn gift vouchers up to € 500 per month extra, shop till you drop!
• € 1,500 net training budget, guaranteed growth.
• Extra allowance for evening and weekend work.
• Laptop and home work allowance, comfortable working!
• Good travel expenses: you get your public transport costs fully reimbursed or € 0.23 per kilometer if you travel by car. Do you prefer to cycle? Then you can claim our bicycle allowance € 0.40 per kilometer

The start date will be determined in consultation during the application interview.