Sales & Support Specialist

Junior Part-Time Customer Service Representative

Your workplace is Groningen, Netherlands, with a hybrid setup. Your day-to-day contract type is fixed-term. Employee experience level is junior part-time (0 hrs/wk). Your rewards are detailed below.

About the Role

Your responsibilities include ensuring customers are not only excellently assisted with their service questions but also discovering which KPN products truly suit them. Thanks to you, technical and administrative problems are quickly resolved, creating space for a suitable offer. You build trust in every conversation, take the lead, and dare to ask questions to precisely understand the customer's needs. You are not only the brain behind the analysis but also the one who convincingly presents an offer. You remain calm in resistance, quickly switch, and utilize every contact moment to add value. This way, you turn service conversations into valuable commercial opportunities. Tasks and responsibilities include:

• Answering service and technical customer questions
• Solving problems and analyzing customer needs
• Making appropriate commercial offers in every conversation
• Building trust and taking the initiative in customer contact
• Setting appointments and ensuring a smooth customer journey

Required Skills

You are self-assured and curious. You switch quickly, ask questions, and feel instinctively what a customer needs. Sometimes a conversation requires courage, sometimes patience—and you know exactly when to use which approach. You are results-driven but never lose sight of the customer. You are social, make easy contact, and like to take the lead. You learn quickly, actively take feedback, and enjoy working in a team that wants to move forward. To do this successfully, you must have at least:

• Minimum mbo 4 work and thinking level
• Minimum 1 year availability
• Excellent command of the Dutch language
• Competitive mindset
• Eager to learn and enthusiastic
• One evening per week available; additionally, you work one Friday and Saturday every six weeks

What We Offer

Of course, as an employer, we have a lot to offer you. This includes:

• A gross starting salary of € 2,833. Depending on your experience, it can vary in consultation with your manager.
• Fixed 13th month, part of which is paid monthly and part in January of the following year
• Annual individual and collective increases in line with our CAO
• Both part-time and full-time positions available
• Paid training, a flying start!
• Chance of a permanent contract with KPN, who doesn’t want that?
• Incentives where you can earn extra gift vouchers up to € 500 per month, shop till you drop!
• € 1,500 net training budget, guaranteed growth.
• Extra allowance for evening and weekend work.
• Laptop and home office allowance, comfortable working!
• Good travel expense reimbursement: you get your public transport costs fully reimbursed or € 0.23 per kilometer if you travel by car. If you prefer to cycle, you can claim our bicycle reimbursement of € 0.40 per kilometer

The start date will be determined in consultation during the interview.