Sales & Support Specialist

Junior Fixed-Term Employee

Your workplace is in Groningen, Netherlands. This is a part-time position (36 hrs/wk) with a junior experience level.

Your responsibilities include ensuring customers are not only excellently assisted with their service questions but also discovering which KPN products truly suit them. You quickly resolve technical and administrative issues, creating space for a suitable offer. You build trust in every conversation, take the lead, and ask questions to precisely understand the customer's needs. You are the brain behind the analysis and also present offers convincingly. You remain calm in the face of resistance, switch quickly, and make the most of every contact moment to add value. This way, you turn service conversations into valuable commercial opportunities.

Tasks and responsibilities include:

• Answering service and technical customer questions
• Solving problems and analyzing customer needs
• Making appropriate commercial offers in every conversation
• Building trust and taking the lead in customer contact
• Setting appointments and ensuring a smooth customer journey

Required skills include being self-assured and curious. You switch quickly, ask questions, and feel out what a customer needs. Sometimes a conversation requires courage, sometimes patience—and you know exactly when to use which approach. You are result-oriented but never lose sight of the customer. You are social, make easy contact, and like to take the lead. You learn quickly, actively take feedback, and enjoy working in a team that wants to move forward.

To be successful, you must have at least:

• Minimum mbo 4 work and thinking level
• Minimum 1 year availability
• Excellent command of the Dutch language
• Competitive mindset
• Eager to learn and enthusiastic
• One evening per week availability; additionally, you work one Friday and Saturday every six weeks

What we offer includes:

• A gross starting salary of €2,833. The starting salary may vary based on your experience in consultation with your manager.
• Fixed 13th month, part of which is paid monthly and part in January of the following year
• Annual individual and collective increases in line with our CAO
• Flexible hours (28-38 hrs), fitting your life.
• Paid training, a flying start!
• Chance of a permanent contract with KPN, who doesn’t want that?
• Incentives where you can earn gift vouchers up to €500 per month extra, shop till you drop!
• €1,500 net training budget, guaranteed growth.
• Extra allowance for evening and weekend work.
• Laptop and home office allowance, comfortable working!
• Good travel expense reimbursement: you get your public transport costs fully reimbursed or €0.23 per kilometer if you travel by car. If you prefer cycling, you can claim our bicycle reimbursement of €0.40 per kilometer

The start date will be determined in consultation during the interview.