General Manager - Ticket Sales & Operations - George Washington University

General Manager Of Ticket Sales & Operations

Taymar Sales U.'s General Manager of Ticket Sales & Operations will have direct oversight of the day-to-day functions of the Omaha Athletics ticketing unit. This position will hire, manage, train, and develop the on-site sales team, while achieving personal sales metrics and overseeing all daily reporting and deposit of ticket revenue, priority seating, customer service, system event builds and inventory management. This role will oversee all functions of the ticket office, while proactively generating revenue through group sales, renewals, and new season ticket sales.

Ticket Sales Responsibilities:

• Direct oversight of ticket sales strategy and execution for all ticketed GW athletic events.
• Implement and exceed all team ticket sales revenue goals.
• Develop comprehensive sales campaign in the areas of new season tickets, group sales and retention.
• Recruit, Train & Develop sales team to meet and exceed ticket sales goals,
• Meet and work collaboratively with senior administration within the athletics department.
• Oversee and deploy digital marketing strategies to increase sales and lead generation.
• Work with Athletics Department senior staff to determine ticket pricing, benefits, and programming.
• Work in the assigned, on campus location.

Ticket Operations Responsibilities:

• Oversee all aspects of ticket operations strategy and execution for athletics.
• Hire, train, and manage all gameday box office staff for all ticketed sports.
• Initiate and execute ticket system builds within ticket system.
• Generate reports and accurately track overall ticketing revenue pace towards goals.
• Manage inventory across all ticketed events.
• Provide scheduling, leadership, and direction to gameday box office team.
• Work in the assigned, on campus location daily as well as go on in person meetings out in the community.
• Work effectively under pressure in a fast-paced environment to produce accurate results.
• Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
• Must be able to work evenings/weekends, as required. All home games will be worked in various capacities.

Qualifications:

• 5+ years' experience in ticket sales, management, and ticket operations
• Passion for sales and leadership, with strong organization skills, work ethic, and positive attitude
• Demonstrated ability to hire, train and lead a sales team.
• Experience in ticket operations and Ticketmaster Ticketing System.
• Ability to schedule, lead and manage a sales team and gameday box office staff.