Sales Support Spec III - Healthcare & Not For Profit

Sales Support Specialist III

The Sales Support Specialist III performs a variety of activities for a line(s) of business (LOB) designed to support, enhance and increase overall sales performance. Coordinates various LOB sales, marketing support and enhancement programs and initiatives under the direct supervision of experienced personnel.

Depth and scope includes:

• Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines
• May lead staff, assigning, prioritizing and monitoring work
• Provides coaching to less experienced staff and assigns projects based on experience and level of sales support expertise
• Resolves escalated problems involving sales support projects and other work activities; communicates with other internal and outside personnel as needed
• Assists with development of LOB strategies, policies and procedures
• Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities
• Leads the planning and strategy development segment of sales and marketing support projects, providing input and advice based on in-depth knowledge of sales and marketing support across the Company and industry
• Determines sales and marketing needs and requirements and generates ideas; ensures coordination with other initiatives
• Initiates and champions new sales projects based on personal knowledge of industry and Company and LOB business goals and objectives
• Evaluates various alternatives based on extensive research and information and provides analysis of recommendations as needed
• Meets with LOB and other management as needed to gain approvals
• Personally coordinates the largest, most complex sales and marketing-related projects
• Leads strategy meetings, creates project plans, implements projects and evaluates results, directing and using resources as necessary
• Seeks help from management usually only with largest, most complex projects, typically during the project planning stage
• Ensures inclusion of relevant LOB leaders in plan development as appropriate
• Communicates regularly with LOB management and other Company personnel to report on projects, share and obtain information and ensure coordination with other related Company activities
• Communicates important information to staff as necessary, if in lead role
• Prepares management reports and other information to summarize status of projects and work activities
• Researches and answers questions as necessary
• Assists sales force as necessary, answering questions from staff and customers and providing information and other support as appropriate
• Provides training to sales staff and others relating to new and ongoing LOB sales and marketing programs, initiatives and activities
• Coordinates with LOB training as well as corporate training staff to develop and deliver training as needed
• Develops training materials and guides as needed
• Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures
• Reports to management and others on program status and updates
• Manages creation of internal policy and procedure manuals used to administer sales support programs, including the use of automated systems to measure performance results
• Maintains in-depth knowledge of overall company and LOB sales initiatives and industry trends
• Maintains understanding of LOB sales, operations and other practices and procedures and applicable legal and regulatory guidelines
• Proactively consults with applicable staff to determine regulatory requirements and impact of plans under development or modifications to current plans

Education and experience includes:

• Bachelor's degree or progressive work experience in addition to experience below
• 5-7 years of related experience
• Maintains appropriate sales licensing if required
• Assigned generally complex programs and initiatives
• In-depth project management experience, including ability to coordinate resources and prioritize tasks under deadline
• Strong knowledge of sales support and effective sales enhancement techniques within the industry
• Exceptional analytical and evaluative skills with the ability to lead the measurement of program performance and the development of program modifications
• Vendor relationship experience helpful
• Attention to detail
• Experience skillfully and tactfully managing others without direct authority
• Self motivator and creative thinker
• Experience coaching and influencing others to achieve goals
• Supervisory experience helpful
• Excellent communication skills, including strong presentation skills and writing ability
• PC skills

Physical requirements include:

• Domestic Travel: Frequent
• International Travel: Occasional
• Performing sedentary work: Continuous
• Performing multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Occasional
• Sitting: Continuous
• Standing: Occasional
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying: Occasional (under 25 lbs.)
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing and comprehending instructions: Continuous
• Adding, subtracting, multiplying and dividing: Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.