Sales Operations Manager - Cisco

Sales Operations Manager

At TD SYNNEX, we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what’s possible.

We prioritize the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity, and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.

We are seeking a resilient and committed Sales Operations Manager to lead a dynamic team in delivering outstanding service to one of our largest vendors. This role is ideal for someone who thrives under pressure, drives performance, and brings operational expertise to streamline and improve sales support processes.

Key Responsibilities

• Lead and manage the Sales Operations Team, overseeing order processing, order management, through to invoice, and other sales admin tasks.
• Collaborate with Sales Management to optimize sales processes using existing tools.
• Ensure service level agreements are met and customer satisfaction remains high.
• Set and monitor performance targets for individuals and the team.
• Identify and implement process improvements across departments.
• Provide regular performance reports and develop action plans for improvement.
• Coordinate training to support product, system, and customer-specific knowledge.
• Handle escalations promptly and professionally.
• Work closely with other sales operations managers to drive and implement best practice.
• Maintain strong relationships with customers and internal stakeholders.

To Be Successful You Will Have The Following Skills And Experience:

• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and relationship-building abilities.
• Organized, detail-oriented, and results-driven.
• Comfortable working independently and managing multiple priorities.
• Proficient in Excel and familiar with CRM systems; SAP experience is a plus.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!