Service Contract Sales Specialist

Service Contract Sales Specialist

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you're passionate about the Services field and driven by delivering exceptional user satisfaction, this role is for you! At Technogym, one of our key goals is "Satisfying 100% of our customers and end-users." Our Services teams continuously strive to raise the bar in service performance to ensure the best fitness experience anywhere, anytime.

We are seeking an energetic Service Contract Sales Specialist to join our team. In this role, you will be responsible for managing local service contract sales processes and ensuring customer satisfaction through accurate contracts and proposals.

You will also play a key role in identifying opportunities to (up)sell contracts and contribute to the definition of new service offerings.

Your Impact

• Achieve sales, discount and DSO targets (Cash-in) related to new and renewed service contract business
• Manage service contract sales activities on equipment going out of warranty and with contracts due to expire
• Manage opportunities through all steps of the process
• Resolve invoicing queries to enable cash collection of overdue payments
• Ensure customer retention for existing service contracts
• Data and system management
• Provide proactive support to the Field Sales workforce

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years' experience in a similar role
• Bachelor's or Master's Degree
• Fluency in English
• Experience in multinational companies with a matrix organization
• Ability to manage clients' requests
• Knowledge of ERP systems and database functionalities – SAP/Salesforce/ServiceMax would be a plus
• Experience in managing service contract terms and conditions
• Knowledge of after-sales activities, warranty costs and related management skills
• Experience in managing client requests and complaints
• Knowledge of sales and negotiation techniques

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!