Technical Sales Support Manager

Technical Sales Support Manager (Power Grid Equipment)

Professional Services, of which you will become a part, manages cross-functional services for TE Energy EMEA. It coordinates, among others advanced cabling projects for large-scale photovoltaic and wind farms, provides power utilities tender submission service, and assures technical support for the TE Energy sales processes. Technical Service Team is a key component and contributor to Professional Services. It works closely with Product Management, Sales, Quality Management, Manufacturing, and Finance, as well as with external stakeholders to provide technical support for comprehensive responses to tenders, projects, quotes, and daily technical queries.

Technical Service Manager is a professional who oversees and manages the entire Technical Service Team regularly collaborating with tender and project management teams to support, among others, product development and management, and sales of solutions. Achieving the highest possible tender and project execution performance rate, followed by the successful and above all profitable sales is the primary goal of his/her work.

Your Responsibilities

As a Technical Service Manager you will be responsible for providing the comprehensive technical service for TE Energy Sales, Product Management, Quality Management, Customer Service, and particularly:

• Leading, and managing the smooth running of the Team incl. contributing to its training and development

• Participate in the developing of proposal strategies (with Tender & Project Managers) and the proposal's story line

• Develop and execute adequate and successful strategy for technical communication

• Demonstrate technical support to the bidding portfolio and its management team

• Demonstrate technical support to the projects' portfolio and its management team

• Demonstrate technical support to day-to-day queries requested by internal stakeholders

• Co-ordinating the technical support for RFI, RFQ and RFT analysis

• Co-elaborating the proposal creation plans as well as project planning

• Co-ordinating the customer audits, FATs, and customer type tests

• Co-ordinating the support for the technically oriented daily communication with customers

• Support the drafting of persuasive offers and proposal document structures

• Support research and brainstorming key technical points to be included in proposals

• Supervise documenting the technical aspects of the tender / project offering

• Support escalating where necessary

• Assure lessons-learned process where applicable

Technical Service Manager will mainly be office based and work with colleagues and customers across Europe mainly through remote communication measures.

What Your Background Should Look Like:

• University degree in electrical engineering

• Solid managerial experience in leading multicultural teams

• Minimum 3 years of experience as Technical Service Manager / Engineering team leader or actively managing technical support for sales processes (preferably) gained in the international environment

• Working experience from cross-functional teamwork (projects / tender task forces)

• Ability to work under pressure, with deadlines and challenging targets

• Able to work both independently and as a team

• Good working knowledge of electrical equipment and insulation technology for industrial and utility applications.

• Good working knowledge & experience with product management

• Good understanding of power business operations (utilities & industrial)

• Common understanding of Energy Industry and energy business trends

• Rudimentary logistic and supply chain understanding.

• Strong communication skills both written and oral

• Excellent written and verbal communication skills in English (written and oral fluency)

• Business level proficiency in French, German, Spanish, Italian, or Slavic languages will be an asset

• Very good working knowledge of Microsoft Office

• Mobility: flexibility in working days and travelling if required by the business

Competencies

Managing and Measuring Work

Building Effective Teams

Motivating Others

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)