Account Executive, Amazon Customs & Trade

Job Title

Transform global trade by helping businesses navigate complex customs processes with cutting-edge brokerage services. In this pivotal role, you'll be instrumental in expanding Amazon Customs & Trade's external business, connecting companies to seamless international shipping solutions and driving strategic growth across diverse customer segments.

Key job responsibilities:

• Drive new business acquisition: Execute targeted outreach to potential customers, manage active accounts, and guide them through comprehensive sales and onboarding processes
• Vendor conversion: Partner with internal teams to identify and approach conversion opportunities, delivering compelling presentations about our customs brokerage services
• External customer acquisition: Research and qualify potential clients, conduct discovery calls, and prepare tailored proposals that showcase our unique value proposition
• Continuous improvement: Capture customer insights, identify process enhancements, and contribute to refining sales strategies and messaging
• Relationship management: Maintain accurate customer interaction records and collaborate effectively across cross-functional teams

A day in the life:

Your day will be a dynamic blend of strategic relationship building and customer-focused problem-solving. You'll connect with potential clients, craft personalized solutions, and guide businesses through the intricate world of international trade. From researching potential leads to conducting discovery calls, you'll be the bridge between innovative customs services and companies seeking efficient global shipping strategies.

About the team:

We are a collaborative and forward-thinking group dedicated to revolutionizing customs brokerage. Our team is committed to transforming complex logistics challenges into streamlined, customer-centric solutions. We value innovation, adaptability, and a passion for connecting businesses across global markets.

Basic qualifications:

• Bachelor's degree in a relevant field or equivalent work experience
• 1+ years of sales or account management experience
• Experience effectively communicating complex concepts through written and verbal communication
• Demonstrated ability to meet performance goals in a metrics-driven environment
• Ability to work independently while collaborating effectively with cross-functional teams

Preferred qualifications:

• Experience in logistics/freight forwarding/supply chain industry as a broker/customs agent
• Speak, write, and read fluently in Mandarin
• Proficiency with CRM systems (Salesforce preferred)
• Track record of successful B2B relationship building
• Experience working with Amazon retail vendors or similar enterprise customers
• Demonstrated ability to learn complex technical products and explain them simply

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 20.00 - 36.00 USD hourly