Director, Inside Sales (remote)

Director Of Inside Sales

We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

Ed2go is seeking a Director of Inside Sales who is passionate about supporting learners on their journey to career advancement through education. The successful candidate will lead a manager-of-managers organization, overseeing a high-volume function responsible for driving enrollment growth and learner engagement. This role requires a leader who can build a consistent, data-driven operating rhythm, elevate leadership capability, and foster an equitable and accountable culture that delivers against enrollment, revenue, and profitability goals — the kind of performance-driven leader who thrives on building high-conversion funnels, scaling teams, and turning activity into revenue at scale.

What You'll Do Here

+ Meet or exceed enrollment, revenue, and profitability goals established for ed2go.

+ Lead and support enrollment managers in achieving individual and team performance goals.

+ Own the full enrollment funnel — from lead distribution through conversion — ensuring every stage is inspected, optimized, and tied to measurable revenue outcomes.

+ Lead a remote, high-volume enrollment organization through system-based accountability (CRM, dashboards, call performance reporting, etc.), ensuring visibility and consistency across distributed teams.

+ Establish and maintain a structured operating cadence, including funnel reviews, coaching practices, and performance tracking across teams.

+ Develop and implement short- and long-term initiatives to increase conversion, reduce cost-to-serve, and enhance the learner experience.

+ Use data to identify performance trends and translate insights into leader-led action plans.

+ Collaborate with Product, Marketing, Sales Operations, and Student Services to improve lead flow, engagement, and operational efficiency.

+ Cultivate a culture of clarity, fairness, and equity, ensuring expectations are communicated consistently, performance is evaluated objectively, and guidance is provided in a timely and transparent manner.

+ Engage in effective talent and performance management across the employee lifecycle, including hiring, coaching, development planning, and organizational design.

+ Effectively communicate ed2go's vision and priorities to leaders and teams, ensuring alignment and follow-through.

+ Present strategic plans and performance updates to senior leadership with clarity and data-backed insight.

Skills You Will Need Here

+ Minimum of a bachelor's degree or equivalent related experience.

+ Minimum of 1 year managing managers (second-line leadership) in an inside sales, enrollment, or call center environment.

+ 10 years of successful inside sales or high-volume engagement experience, including 5 years in a formal leadership role.

+ Proven success leading remote or geographically dispersed sales teams using data systems to drive visibility, coaching, and accountability.

+ Demonstrated ability to lead teams through structured performance practices, such as coaching frameworks, reporting rhythms, or forecast management.

+ Strong analytical and tactical planning skills, with the ability to interpret performance metrics and take targeted action.

+ Excellent communication skills with the ability to influence and provide transparency across multiple levels of the organization.

+ Proven ability to drive results through cross-functional collaboration and operational alignment.

+ Strong organizational skills with the ability to synthesize information and connect strategy to execution at scale.

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation: At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $101,000.00 - $163,000.00 USD.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.