SSN Sales Administrator

SSN Sales Administrator

As a global leader in food processing and packaging, Tetra Pak delivers world-class, cutting-edge solutions that help ensure food safety and quality across the globe. Our portfolio spans advanced technologies and services that drive innovation and support our customers in optimizing performance, reducing environmental impact, and meeting the ever-changing needs of the food industry. But beyond the solutions we design, it's the people behind them who make the difference — talented professionals driven by purpose, innovation, and a shared commitment to protecting what's good.

We are seeking a Sales Administrator to join our team with the Logistics & Integrated Supply Chain area within the Services organization, which plays a vital role in delivering spare parts and technical support to customers worldwide. As a Sales Administrator, you will be responsible for managing the end-to-end process of spare part orders and customer queries, supporting the United States and Canada (US&CA) markets. Your work will directly impact the efficiency and operational excellence of our supply chain and the quality of service delivered to our customers, contributing to Tetra Pak's mission of protecting what's good. As the primary duty involves consistent engagement with the US&CA markets, proficiency in English is a critical prerequisite, with an expectation of 100% fluency.

The position is based in Panama City, Panama. Tetra Pak is not sponsoring work visas or relocation for this position.

What You Will Do

As a Sales Administrator, you will:

• Execute the end-to-end process for parts orders, return orders, and quotations, including tasks in SAP and other internal tools & systems;
• Perform proactive follow-up on pending orders;
• Support the development and deployment of visual management tools and relevant metrics for parts administration;
• Coordinate with the cluster market area when issues arise with agreed delivery schedules;
• Participate in continuous improvement initiatives related to parts administration.

We Believe You Have

• Preferably a bachelor's degree in Administration, Logistics, Supply Chain, or related fields;
• Fluency in English (French is a plus);
• Previous experience in customer support;
• Experience in continuous improvement projects;
• Advanced knowledge of Microsoft Excel and Macros;
• Strong customer service orientation;
• SAP knowledge;
• Positive attitude and approachability;
• Strong problem-solving skills, motivation, teamwork, analytical thinking, and a fast learning ability.

We Offer You:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape;
• A culture that pioneers a spirit of innovation where our industry experts drive visible results;
• An equal opportunity employment experience that values diversity and inclusion;
• Market competitive compensation and benefits with flexible working arrangements.

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page.