Inside Sales Representative

Glass America Entry Level Call Center Sales

Glass America is currently seeking a full-time Customer Service Representative (CSR) in Elmhurst, IL. The position offers $18.00 per hour plus monthly commission (when eligible) and is eligible for health benefits on your first day of work.

Responsibilities:

• Provide effective and outstanding customer service, answer inbound calls from prospective customers and present quotes and recommendations based on the customer's needs.
• Communicate and explain to customers our auto glass products, appropriately respond to inquiries and questions and utilize available resources to provide accurate information about our professional service and our competitive pricing.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.
• Book the appointment and process the order, operating with a sense of urgency throughout the call.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Professionally handle customer interactions and general inquiries, both over the phone and through email.
• Make follow-up communication on all estimates that have been written but not sold.

Qualifications:

• Call center, care center, customer service and/or sales experience is preferred but not required.
• Experience using a PC with various software packages.
• Good data entry and typing skills.
• Problem solving (i.e. customer complaints, competitive issues).
• Ability to sit for long periods of time.
• Bilingual speaking skills a plus!

What Glass America offers you:

• 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.