Sales Operations Senior Analyst - Remote Eligible

Sales Operations Senior Analyst

The Sales Operations Senior Analyst plays a critical role in supporting operational functions across the Commercial Division to drive strategic initiatives and achieve divisional goals. This individual serves as a key liaison between cross-functional teams, ensuring data integrity, operational efficiency, and successful execution of annual benefit fair strategies.

In addition to core responsibilities, this role contributes to departmental projects, process optimization efforts, and strategic planning activities.

Principal Duties and Responsibilities:

• Deliver timely, accurate routine and ad hoc reports to support business decisions
• Fulfill standard day-to-day operational tasks with precision and consistency
• Proactively identify and implement improvements to integrate processes and streamline workflows
• Understand and communicate technical functions of various systems to internal stakeholders
• Establish and maintain strong rapport with internal and external customers
• Support departmental projects and continuous improvement initiatives as requested
• Collaborate with cross-functional teams to align operational activities with strategic goals
• Monitor and maintain data integrity across systems and platforms
• Analyze performance metrics and provide actionable insights to leadership
• Develop and maintain documentation for operational processes and training materials
• Lead or support system implementations, upgrades, and user acceptance testing
• Serve as a subject matter expert for operational tools and reporting platforms
• Identify risks and recommend mitigation strategies related to operational processes

Qualifications:

• Bachelor's degree or 3–5 years of equivalent work experience in sales operations, business analytics, or related field
• Proven organizational skills and attention to detail
• Ability to remain flexible in a dynamic work environment while managing multiple priorities
• Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); experience with data visualization tools (e.g., Camtasia, WellSaid) is a plus
• Strong work ethic, assertive, service-oriented team player with a growth mindset
• Ability to act independently and with minimal direction
• Protective of confidential information and sensitive data
• Excellent written and oral communication skills
• Strong analytical and problem-solving abilities
• Professional demeanor and consistent demonstration of effective listening skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services:

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.