Sales Operations Support Representative

Inside Sales & Support Specialist

The Inside Sales & Support Specialist is responsible for actively growing sales revenue of small to large tier accounts and managing and maintaining existing business at specified accounts. He/she works directly with customers to provide support for the Sales and Operations teams by delivering technical support and interpretation of customer requests for services.

Key Accountabilities:

• Receives all inbound service calls from existing and new accounts to ensure that the customer's needs are met in a timely manner.
• Tracks call outcomes and opportunities to identify trends for customer service improvements.
• Provides pre-sales support to customers by discussing deliverable products and services for their business.
• Maintains knowledge of ThedaCare products and services.
• Efficiently manages information systems including entry and maintenance of company profiles.
• Coordinates renewals for small to medium group customers.
• Supports marketing activities under the direction of Sales or Operations leader.
• Acts as a liaison between Operations and customer.
• Provides customer service by responding to frequent and potentially complex questions from internal and external customers in a timely, positive, and professional manner.
• Works as a partner with team members and demonstrates willingness to do whatever needs to be done to meet the needs of the customer or department.

Qualifications:

• HS diploma or equivalent
• 3-4 years of relevant administrative/sales experience.

Physical Demands:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

Work Environment:

• Climate controlled office setting with daily movement throughout the facility
• Interaction with department members and other healthcare providers
• Use of computers throughout the work day
• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Position requires compliance with department specific competencies.

Scheduled Weekly Hours: 40

Scheduled FTE: 1

Location: ThedaCare at Work - Capitol - Appleton, Wisconsin

Overtime Exempt: No