Group Sales Assistant Manager, Tourism

Assistant Group Sales Manager, Tourism

The Assistant Group Sales Manager, Tourism will be an essential team member for the Group Sales Box Office team, providing both customer service to a portfolio of clients while also developing new business opportunities within the tourism and travel segment. This role will also support and assist in managing the sales and customer service team.

$29.00/hour + commission

FLSA Status: Non-Exempt

The Assistant Group Sales Manager will assist with supervising group sales staff in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to:

• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Managing performance
• Providing recognition and feedback to employees
• Addressing complaints and resolving concerns

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
• Active listener
• Offers assistance and support to co-workers
• Works cooperatively in group situations
• Adaptability
• Able to work around unexpected changes of circumstance or workload
• Modifies a planned course of action based on new circumstances
• Changes communication style to achieve the best results
• Functional Competencies
• Looks for ways to improve and promote quality and efficiencies
• Demonstrates accuracy and thoroughness
• Understands the broader business objectives and tailors solutions to align with strategic goals
• Anticipates stakeholder needs and translates findings into business-relevant insights
• Team Orientation
• Fosters team cooperation
• Understands team roles and responsibilities
• Supports group problem solving

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Has a working knowledge and interest in Broadway and the performing arts.
• Has a working knowledge of national and international group tourism organizations, contacts, and markets.
• Familiarity with international markets and the ability to tailor campaigns to resonate across cultural contexts.
• Comfortability in analyzing tourism trends, market data, and campaign performance metrics to make informed decisions.
• Strong ability to craft and execute long-term strategies that align with organizational goals.
• Proficiency in managing budgets, allocating resources efficiently, and ensuring ROI.
• Experience organizing and marketing events, activations, and promotional activities to boost client engagement.
• Familiarity with CRM systems and Broadway ticketing platforms.
• Must be able to handle high volume sales; telephone, email and web based.
• Proficiency databases, Google Suite, and Microsoft Office, specifically Excel.
• Ability to manage multiple projects and meet deadlines.
• Excellent communication and presentation skills.

3+ years of experience in customer service and driving tourism and travel sales, group sales, or sales in a related field (required.)

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, including marketing, partnerships, design, insights, operations, fulfillment, and customer service.

Exceptional communication skills to engage leadership, external partners, and key stakeholders.

Position is based in the New York City office and is currently 4 days in-office, 1 day-remote, subject to change.

Schedule can include time outside of standard business hours.

Travel is Required, seasonally and up to 40% of schedule.

Must have a valid passport.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Travel both domestically and internationally.
• Lift up to 35 lbs.

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.