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APJ Service Sales Leader- IES - Remote Eligible
Develop and implement service commercial strategies to enhance customer satisfaction across APJ.
SingaporeMumbaiRemoteSeoul
Expert
3 weeks ago
Themo Fisher
Thermo Fisher Scientific enables our customers to make the world healthier, cleaner and safer.
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✨ About The Role
- The role involves planning, guiding, and coordinating Service Sales activities for the APJ region.
- The successful candidate will be responsible for achieving service commercial targets related to revenue, profit, and customer satisfaction.
- They will collaborate with Service-Sales Managers across multiple sub-regions to harmonize business practices.
- The position requires defining marketing strategies and identifying gaps in current service delivery to enhance customer experience.
- The candidate will own key projects aimed at improving service delivery quality and reducing response times to customer requests.
- They will support the selection and development of high-potential talent within the service sales organization.
- The role includes leveraging digital tools and data science solutions to drive service commercial growth.
- The candidate will be a key member of the Service Leadership Team, contributing to the achievement of goals and objectives across the APJ region.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree in an engineering field.
- They should possess over 10 years of relevant experience in service sales or a related area.
- Strong interpersonal skills are essential, including excellent listening and persuasive communication abilities.
- The candidate must demonstrate leadership capabilities, particularly in developing teams and talent.
- Experience in strategy planning and implementing innovative service sales strategies is crucial.
- The successful individual will be a self-starter with a strong bias for action and execution.
- Cultural sensitivity and awareness are important for navigating a diverse work environment.
- The candidate should have a proven track record of driving customer allegiance and growing an existing customer base.
About Themo Fisher
Thermo Fisher Scientific enables our customers to make the world healthier, cleaner and safer.