Customer Service Representative One - Inbound Sales

Customer Service Representative One - Inbound Sales

Pest and Mosquito Authority is now hiring: Customer Service Representative One - Inbound Sales

Mosquito & Pest Authority | Richmond, VA | Full-Time

Are you a people-person who thrives on helping others and loves being part of a positive, fast-paced team? Do you take pride in delivering outstanding customer experiences? If so, we'd love to meet you!

At Mosquito & Pest Authority, our Customer Service Representatives are the heartbeat of our operation. You'll be the friendly first voice our customers hear—helping protect families, homes, and businesses from pests and mosquitoes while building long-term relationships.

If you're driven, detail-oriented, and ready to grow in a supportive, team-focused environment, this could be the perfect role for you!

What You'll Do

• Deliver exceptional customer service via phone, text, and email
• Handle inbound calls and conduct outbound follow-ups with professionalism
• Schedule services, answer questions about pricing and treatments, and resolve concerns
• Upsell and cross-sell services using consultative sales techniques
• Maintain and update accurate customer records
• Consistently meet or exceed weekly and monthly performance goals
• Support marketing initiatives such as trade shows and special events
• Navigate multiple systems while actively listening and data entering with precision

What We're Looking For

• High School Diploma or GED required
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Confident explaining products and services to customers
• Comfortable multitasking in a call-center-style environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Sales experience is a plus—but a great attitude is a must!

Additional Requirements

• Valid Virginia Driver's License
• Ability to pass a background check and drug screening

What We Offer

• Competitive hourly pay with bonus & incentive opportunities
• Room for growth and advancement in a rapidly expanding company
• Employee discounts on pest and mosquito services
• A fun, supportive, and high-energy workplace culture
• Leadership that truly values your success

Our mission is simple: to help protect families from mosquitoes and the diseases they carry. Every member of our team plays a vital role in delivering peace of mind to our customers so they can enjoy their homes and outdoor spaces comfortably and safely.

Ready to apply? If you're motivated, customer-focused, and ready to grow with a company that cares—apply today and start a career you can be proud of! Apply today and build a career with purpose, growth, and real earning potential.