Instrument Sales Representative, Human Identification - Remote Eligible

Account Manager

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Office

Job Description: Role Overview

This Account Manager role supports the Human Identification (HID) business by driving adoption of products and services and growing revenue within a regional territory. The role focuses on building strong customer relationships, expanding product use, and delivering best in class customer experience.

Key Responsibilities

• Manage and grow relationships with forensic laboratories and law enforcement agencies.
• Develop and execute sales plans to increase adoption of HID products, including Rapid DNA technology.
• Understand customer goals and recommend solutions that align with their needs.
• Maintain accurate forecasts, manage the sales pipeline, and develop territory strategy and prepare business reviews.
• Collaborate with cross-functional teams to support sales growth across North America.

Skills

• Ability to probe and identify customer needs and strong consultative selling skills.
• Strong organizational skills, including forecasting and pipeline management.
• Technical aptitude with scientific instruments and consumables.
• Clear listening, communication and presentation skills.
• Ability to build relationships and work collaboratively across teams.

Knowledge

• Understanding of capillary electrophoresis, qPCR, and Rapid DNA technologies.
• Familiarity with the forensic and law enforcement markets (preferred).
• Awareness of competitor offerings and key differentiators.
• Ability to navigate complex organizations and sell cycles, including state and local government environments.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Molecular Biology, or equivalent. Advanced degree preferred.
• Requires 5 years of experience in sales or support of analytical instruments and related products.
• Willingness to travel up to 60%.

Compensation and Benefits

The salary range estimated for this position based in Pennsylvania is $88,000.00–$131,400.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount