Service Sales Manager

Service Sales Manager - CMD Operations

When you join Thermo Fisher Scientific, you will take on exciting projects and become part of a team that values performance, quality, and innovation. Our successful global company encourages you to deliver your best work. Generating more than $40 billion in revenue and investing heavily in R&D, we offer the tools and chances needed to make a real difference. We are looking for a high-reaching Service Sales Manager for our CMD (Chromatography and Mass Spectrometry Division) service commercial team.

The position is permanent and located in Delhi. It involves in-person visits to customers in the North and East regions, as well as collaboration with service, commercial, and other teams throughout India.

This position suits a Science or Engineering graduate with sales, business development, or client-facing experience. It is perfect for those aiming to build a career in strategic sales and business analysis within a global organization.

What will you do?

Commercial Business Management for Service - North & East Region

• As a Service Sales Manager, you will lead service commercial business across North and East regions, concentrating on contract renewals, warranty conversions, spares sales, and on-call service business
• Direct and develop the service contract portfolio, securing meaningful contract coverage, renewal rates, and profitability throughout assigned territories
• Develop and implement strategies to convert warranty customers to comprehensive service contracts, improving customer lifetime value
• Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team
• Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers
• Manage important customer accounts in the North and East regions, starting and developing solid customer connections
• Observe rival activities within the service commercial business and formulate opposing strategies

Business Growth - India CMD Business

• Identify and nurture new business opportunities for CMD (Chromatography and Mass Spectrometry) products and services throughout India
• Generate new business from existing customers and expand footprint in untapped market segments
• Build strategic partnerships and relationships with key decision-makers in target industries
• Develop and complete go-to-market strategies for new CMD service offerings

Data and Business Insights - India CMD Business

• Conduct comprehensive business analysis of India CMD operations, including revenue trends, customer segmentation, and market opportunities
• Analyze contract renewal patterns, warranty conversion rates, and service penetration metrics to identify improvement areas
• Develop data-driven insights and recommendations to optimize service commercial performance
• Create and maintain business dashboards and reports for leadership review
• Accurately forecast future business and plan service sales activities well in advance using data analytics
• Develop and maintain detailed customer/prospect records and ensure that relevant sales tools reflect this information
• Track important metrics including contract coverage, renewal rates, revenue growth, and customer satisfaction indicators

Planning and Carrying Out Projects

• Formulate competitive and data-driven pricing quotations aligned with business objectives
• Formulate regional business plans for North and East territories that include specific revenue objectives and expansion strategies
• Coordinate cross-functional initiatives with service delivery, technical, and commercial teams
• Present business reviews and strategic recommendations to senior leadership

Who We Seek:

Essential Qualifications and Experience

• Preference given to graduates holding a Science or Engineering degree; having an MBA or a pertinent business qualification is beneficial
• 5-8 years of experience in service sales, business development, or commercial positions, preferably within scientific instruments, analytical equipment, or the life sciences sector
• Established success in reaching income objectives and promoting company development
• Background in handling sizable regional zones (North and East India favored)

Skills and Competencies

• Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous
• Strong business insight with ability to analyze data and derive actionable insights
• Advanced proficiency in MS Excel for data analysis, reporting, and forecasting
• Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives
• Strong negotiation skills with capability to finalize complex agreements
• Driven by sales objectives; highly motivated to meet targets and deliver business results
• Critical thinking combined with execution excellence
• Ability to work independently and manage time optimally to prioritize and complete tasks
• Proven ability to build and maintain long-term customer relationships
• Comfortable with regular travel throughout North and East India (40-50% travel anticipated)
• Able to adapt to a constantly evolving business environment and changing market dynamics

Preferred Experience

• Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments)
• Background in contract management and warranty programs
• Experience in data analytics and business intelligence
• Familiarity with pharmaceutical, biotech, research, or academic customer segments

What's in It For You:

• Great potential for professional growth in a sizable and developing global enterprise
• Competitive salary, plus annual incentive bonus tied to performance
• Opportunity to work with brand new analytical technology in the CMD division
• Comprehensive benefits package including health insurance and professional development
• Exposure to strategic business analysis and cross-functional leadership
• Work with a diverse, distributed team committed to enabling customers to make the world healthier, cleaner and safer

Location

Delhi (with frequent travel throughout North and East India)