Sales Assistant

Sales Assistant

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here—providing support, safety, community, and opportunity.

Are you looking for more than just a retail job? Do you want to be part of something bigger—where your daily work supports people and strengthens communities? At The Salvation Army, we're more than a retail store. Every sale we make helps fund critical social programs, and every customer interaction is an opportunity to share kindness and hope.

About the Role

We're looking for passionate, customer-focused individuals to join our vibrant thrift store team. As a Sales Assistant, you'll play a vital role in delivering exceptional service, creating a welcoming store environment, and helping generate the surplus that supports our local mission work. You'll assist with everything from engaging with customers and processing donations, to merchandising and maintaining a clean, safe store environment. This role is perfect for someone who thrives in a fast-paced setting, enjoys working with people from all walks of life, and wants their work to make a meaningful difference. Reporting to the Thrift Shop Manager, this is a casual position, based in Horsham, VIC. Compensation is in accordance with the General Retail Award Level 3.

What You'll Be Doing

• Deliver outstanding customer service with warmth and professionalism
• Support the daily operations of the store, including donations, displays, and stock rotation
• Assist with promotional activities and store events
• Help maintain visual merchandising standards
• Ensure a clean, safe and welcoming environment for everyone
• Working in line with The Salvation Army's mission, values, and safety protocols

What We're Looking For

• Retail and/or customer service experience (paid or volunteer)
• A team player with a positive, can-do attitude
• Strong communication and time-management skills
• Willingness to contribute to a safe, inclusive, and respectful environment
• Alignment with the mission and values of The Salvation Army

What We Offer

• Flexible working arrangements
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Ready to Make a Difference?

If you're passionate about people, purpose, and second-hand fashion, we'd love to hear from you. Apply now to express your interest and become part of a team that's changing lives—one thrifted treasure at a time.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value integrity, compassion, respect, diversity, and collaboration.