Manager Of Sales Support, Group Benefits - Remote Eligible

The Next Part Of Your Journey Is Right Around The Corner

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

In this role you support our internal sales organization and external clients while promoting customer retention by developing programs and processes to foster excellence in relationships with new and established brokers and employers.

• Lead a team of high performing sales support team members to meet organizational goals and provide quality representation in the marketplace
• Coach, mentor and develop team members, providing career development planning and opportunities
• Manage escalations within the team
• Responsible for concept design, data analysis, and external reporting to brokers and employer groups as well as data analysis and internal reporting to management
• Enhance and expand broker relationship, ensuring superior customer service while implementing strategic initiatives to retain and increase block of business and improve processes
• Work closely with sales, enrollment, finance, customer service, claims, underwriting and IT to coordinate all support services for assigned customers

Skills And Background You'll Need

• Bachelor's degree is preferred but may be substituted with additional experience
• At least 4 years of management experience is required
• At least 5 years of experience in insurance operations, insurance premium account management, or insurance relationship management is required
• Must have experience in broker management, customer onboarding, and sales service experience.
• Must have working knowledge of employee benefits products; voluntary benefits is highly preferred
• Ability to travel 10% of the year
• Understanding of Lean mgmt. or Six Sigma concepts
• Professional designations such as CLU and ChFC are desirable

Key Behaviors Of A Successful Candidate

• Having a continuous improvement mindset and the ability to thrive in times of change
• Service mindset and excellent customer relations skills
• Calm under pressure and able to provide a white-glove level of service under any circumstance

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

Salary Range: $77,250.00 - $123,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.