Insurance Sales Advisor (remote, Texas) - Remote Eligible

Insurance Sales Advisor

The Zebra is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems.

As an Insurance Sales Advisor I on our digital team, you'll be the first point of contact for customers engaging with us via chat, SMS, or email. You'll guide individuals through the insurance shopping experience with empathy, speed, and clarity—helping them compare quotes and choose the best option for their needs.

This is an entry-level role designed for individuals passionate about delivering exceptional digital customer experiences and eager to grow their career in sales and customer support. You'll receive hands-on training and support to become a trusted digital advisor and learn the ins and outs of insurance products and platforms.

Schedule

This is a full-time 40 hours/week position. With our growing Agency, hours are always subject to change.

Our workforce team schedules our advisors for an 8 hour working shift. You'll receive your schedule for an entire quarter, based on shift bid system.

Working hours are within:

• Monday to Friday: 7:00AM - 11:00PM
• Saturday & Sunday: 9:00AM - 8:00PM

Location

Our agents are 100% remote. Every licensed employee must conduct business from their primary residence in Texas. All new hires will need to relocate to Texas by the time of their start date.

Salary

This is an hourly position with a rate of $19.00 per hour. Our sales agents are hourly, but usually make between $45k-60k annually in their first year (but with base rates and an uncapped incentive structure, some of our senior agents hit $85K+)!

What You'll Do

• Respond to inbound customer inquiries across digital channels (live chat, SMS, email) with professionalism and speed
• Assist customers with understanding quotes, completing applications, and navigating coverage options
• Proactively engage potential customers via digital outreach to encourage completion of the quote or purchase process
• Provide clear, accurate, and empathetic communication tailored to each customer's needs
• Use internal tools and CRM systems to track conversations and manage follow-ups
• Collaborate with licensed agents when escalations or complex policy questions arise
• Meet performance goals related to response time, customer satisfaction, and conversion rates

What We're Looking For

• One year of high-volume call center experience and a motivated, positive, and solution-oriented attitude is required!
• Strong written communication skills and comfort working in a fast-paced digital setting
• Ability to multitask and manage conversations across different platforms
• Flexibility to work occasional evenings or weekends (schedules may vary)
• Coachability and a team-oriented mindset
• High level of integrity and professionalism
• Tech-savvy and comfortable using web-based tools and CRM systems

Experience That Will Impress The Heck Out Of Us

• You already have a TX (General Lines) Property & Casualty
• You bring experience working within insurance sales
• Familiarity with online shopping, digital service platforms, or e-commerce

Interview Process

1. Recruiter Screen: Due to volume, if you are selected to proceed, you will complete a pre-qualification screening form. This is a series of questions for us to better understand your experience before proceeding.
2. Team Interview: 45 minutes via Zoom to run through an in-depth call center interview.
3. Final Interview: 30 minutes via Zoom to review career growth & any follow-up questions.

Benefits & Perks

Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here:

• Unlimited planned PTO (paid time off)
• Health, Dental, Vision & Disability Coverages
• $100 wellness perk
• HSA offering + employer contribution
• 401k with company match
• Paid Parental Leave Program
• Internet stipend ($40/month)
• Learning & Development Opportunities
• Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)

About The Zebra

The Zebra is the nation's leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's "insurance in black and white."

We've garnered attention and investment of some of the nation's top venture capitalists. Check out all of our awards & recognition!

Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!