Intermediary Sales Manager

Intermediary Sales Manager

The role is responsible for driving performance, ensuring high-quality business submission, and fostering strong intermediary relationships. The manager will provide strategic direction, coaching and development to the team, ensuring alignment with business objectives and maintaining a high standard of broker service. The role combines people leadership with hands-on sales strategy, requiring a good understanding of the intermediary market, lending criteria and packaging standards. The manager will champion a culture of excellence, continuous improvement and proactive broker engagement.

We are looking for someone to:

• Lead, coach and develop a team of Telephony Account Managers
• Conduct regular 1;1s, performance reviews and personal development planning
• Deliver training and onboarding new team members
• Foster a high performance culture aligned with company values
• Set and monitor team KPIs and sales targets, ensuring consistent delivery against objectives
• Support TAMs in developing territory and account plans to maximize broker engagement and business quality
• Analyse performance data to identify trends, risks and opportunities
• Oversee the management of key intermediary relationships, ensuring high levels of service and conversion
• Supporting TAMs in delivering concierge style case management and packaging support
• Ensure consistent adherence to underwriting standards, packaging requirements and compliance principles
• Represent the business at industry events and forums as required

Essential:

• Proven experience in sales leadership ideally within the specialist lending or mortgage sector
• Demonstrated ability to coach and develop high performing sales teams
• Excellent communication, influencing and stakeholder management skills
• Ability to interpret performance data and drive strategic improvements
• Experience in managing remote and office based teams

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.