Sales Operations Director

Sales Operations Director

Sales Operations Director – Responsible for 3 teams circa 35+ head org. Reporting directly to our Sales Director. Responsible for constant improvements in processes and ways of working across our telephony sales teams. Up to 20% annual bonus. Free access to company holiday homes. Buy & sell holidays. Discretionary annual bonus plus an additional Shared Reward Bonus. Matched pension contribution. Health cash plan plus Private medical insurance. Life assurance and Critical illness cover. Travel season ticket loans and Ride to work scheme. Free local gym access. Local bar / restaurant discounts. Role based from our offices in Cheadle (SK83GW).

We're Together. For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can't or won't. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

Job Description

As our Sales Operations Director, you will be reporting to the Group Sales Director. Through your management structure, you will ultimately be responsible for circa 35+ Direct Sales professionals working across both regulated and non-regulated lending streams. We always aim to give our customers the best possible outcomes and experience. You will be focused on ensuring that this is delivered to the highest possible standard.

In this role, you will ultimately be responsible for managing and developing telephony, email and social campaigns for the direct sales channels. With a focus on using MI and insights, you will be constantly looking for ways to improve processes and ways of working across the sales teams by reviewing and refining current processes and never settling for second best! i.e. by strategically working hand in hand with our Marketing and Product Teams to optimise campaign conversion as well as improving abandonment rates, ensuring appropriate call cadence, improving conversion to fund rates, implementing efficient shift patterns etc. whilst working within FSA and RCSA parameters.

Typical duties include:

• Overseeing day-to-day operations of the regulated and non-regulated sales teams
• Working closely with Marketing and Product Teams to develop close collaborations and strategic sales campaigns
• Ensure that we have a people focused culture whereby we are working smart, collaborating and working towards the sales strategy
• Manage the SM&CR regime
• Managing effective and efficient processes and procedures and ensuring that Together remains compliant with all internal and external requirements
• Identify and understand emerging customer trends, keeping Together ahead of the market, and identifying the potential impact on, and the risks to the strategy. This includes technology, customer and intermediary trends.
• Implementing best practices to streamlining operations, reducing processing times, and minimizing errors
• Support the SMF so that a risk and compliance culture is embedded and meets the Group Risk appetite.
• Tracking and reporting on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational efficiencies
• Acting as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery
• Role model and set standards aligned to the company beliefs, in both personal conduct and the management of team/individual performance.

Qualifications

• Have FCA Certification
• Managing telephony sales teams
• Strong knowledge of commercial /corporate lending products and services
• Experience in managing teams and improving operational workflows

Additional Information

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.