Senior Sales Operations Specialist

Spécialiste Principal(e), Opérations Des Ventes

For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society's most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don't wait for the future. We invent it. Join us.

The Senior Sales Operations Specialist plays a critical role in supporting sales performance, operational efficiency, and customer satisfaction. This position serves as a key liaison between Sales, Finance, Operations, and Customer Support to ensure accurate order processing, issue resolution, and execution of strategic sales initiatives.

This role requires a highly organized and proactive professional who thrives in a fast-paced environment and can independently manage complex orders, escalations, and strategic account projects. The position supports the Canadian sales organization and requires fluency in both English and French to effectively communicate with customers, internal teams, and stakeholders.

Key Responsibilities

Sales Operations & Order Management

• Prepare and manage customer quotes and orders in accordance with company policies and pricing structures.
• Process complex customer orders including equipment, parts, and special-order requests.
• Review and validate order details including pricing, configurations, payment information, and shipping requirements.
• Identify and resolve order-related issues such as pricing discrepancies, contract deviations, and fulfillment delays.
• Collaborate with internal teams to ensure accurate order entry and timely delivery.
• Support industry trade shows and sales events.

Strategic Account & Project Support

• Act as the operational point of contact for strategic and national accounts.
• Coordinate cross-functional activities related to installations, training schedules, and system deliveries.
• Track sales projects, backlog reporting, and high-value opportunities to ensure successful execution.

Customer & Sales Support

• Provide professional and timely support to customers and sales representatives via phone and email in English and French.
• Maintain proactive communication regarding order status, delivery timelines, and issue resolution.
• Manage sales and service escalations with a customer-focused approach.

Cross-Functional Collaboration & Operational Insights

• Act as a central point of contact between Sales, Finance, Purchasing, Operations, and Logistics.
• Generate and analyze order and backlog reports.
• Provide guidance and operational expertise to junior team members.
• Support initiatives related to CRM and ERP systems to improve operational workflows.

Qualifications

• 4+ years of experience in Sales Operations, Order Management, or Business Operations.
• Experience supporting sales teams and managing complex orders.
• Fluency in English and Canadian French (spoken and written).
• Ability to communicate professionally with French-speaking customers and Canadian sales teams.

Technical Skills

• Experience with ERP and CRM systems (SAP and Salesforce preferred).
• Strong proficiency in Excel and reporting tools.
• Excellent organizational and project management skills.
• Strong analytical and problem-solving abilities.