Sales Operations Analyst

TP ICAP is a leading market infrastructure and information provider.

We connect clients seamlessly and responsibly across the world's financial, energy and commodities markets.

We are the world's largest inter-dealer broker, the world's leading Energy & Commodities broker and the world's leading provider of OTC market data.

By combining our people's know-how with the latest technology, we improve market access, price discovery, trade execution, liquidity and information flow.

Our clients include banks, asset managers, hedge funds, corporates, and energy producers and refiners.

Our people lie at the heart of our Group. Diverse in their skills, experience and backgrounds, our colleagues are united in their collective drive to develop and deliver the best solutions to meet the needs of our clients.

Overview of Role:

The position lies within Data & Analytics (D&A), which is responsible for the dissemination, packaging and sales of wholesale market data derived from TP ICAP broking activities to the financial community, including information vendors, specialist suppliers, and investment banks.

The Sales Operations Analyst reports to the Sales Operations Team Leader. The Sales Operations team provides a single point of contact for the Sales Team, providing multiple services to support the D&A Sales and Channel Management strategies. The Analyst functions as an on-demand, resource for the D&A Global Sales and Channel Management Teams, enabling them to be more effective revenue generators.

Responsibilities:

• Execute permissioning requests at major market data vendors (Bloomberg and Refinitiv) using proprietary applications.
• Provide market coverage checks (both current and historical) for all data streams commercialized by TP ICAP D&A (Paremeta Solutions).
• Support tools used for market coverage checks.
• Mine information from alternate data sources to generate prospect leads.
• Provide operational orientation for new sales staff, including introductions to operational teams and resources.
• Compile reports on data trials, inhibits, and permissions for Sales and Channel Management.
• Escalate and/or resolve operational issues encountered by Sales, Channel, and Client Success Management teams.
• Perform additional responsibilities as assigned by the Sales Operations Manager

Job Qualifications:

• Bachelor's degree in Business, Finance, Information Technology, or a related field.
• Proven experience in market data operations, particularly with Bloomberg and Refinitiv platforms.
• Strong understanding of financial markets and data.
• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite, with exceptional Excel skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work in permanent US hours.
• Flexibility to rotate to other shifts, including APAC and EMEA, as business needs arise.
• Flexibility to work on Philippines holidays and occasional overtime.
• Proficiency in technical script writing is advantageous (SQL, Snowflake, Thoughspot).
• Experience with Salesforce is a plus.

The ideal candidate for this role must possess strong client-focused attributes, being personable, engaging, and adept at effective communication with both internal and external stakeholders. They should be proficient in building relationships and networks, demonstrating a strong customer focus and the ability to work collaboratively with diverse groups. Additionally, they must possess innovative qualities, being open to new ideas, seeking opportunities for improvement, and demonstrating creativity in problem-solving. They should exhibit dynamism and competitiveness, showing high levels of energy and motivation, going the extra mile, and thriving in fast-paced or pressured environments. Moreover, they should be open and communicative, adapting their communication style as needed, projecting personal credibility, and handling pressure and criticism constructively. Professional integrity is paramount, requiring honesty, integrity, and professionalism, along with loyalty to TP ICAP and ethical conduct. Finally, effectiveness is key, with an excellent attention to detail, organizational skills, and strong analytical abilities.

What We Offer:

• A dynamic and challenging work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• A supportive team and management structure that fosters collaboration and innovation.

Job Band & Level:

• Professional / 4

#PARAMETA #LI-ASO#LI-Hybrid

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

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