Inside Sales Representative, Enterprise

Inside Sales Representative (ISR)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT is looking for a highly motivated and results driven Inside Sales Representative (ISR) to join our team. A successful candidate will be a quick learner with a passion for sales and customer service. This role is a critical part of the sales process, working closely with Amex GBT's sales and marketing teams to identify, qualify, and nurture leads into opportunities. You have the ability to think critically and possess excellent communication and organizational skills.

What You'll Do:

• Identify, qualify, and nurture leads into opportunities.
• Maintain effective communication with sales and marketing teams.
• Educate potential customers on Amex GBT's services and offerings.
• Track customer interactions and update records in CRM software.
• Utilize modern sales tools and techniques to optimize sales process.
• Develop and maintain a thorough understanding of Amex GBT's products and services.
• Monitor customer trends and develop strategies to increase customer engagement.
• Follow up with customers to ensure satisfaction and resolve any issues.
• Utilize problem-solving skills to resolve customer issues and complaints.
• Generate new leads and identify potential sales opportunities.
• Develop and manage a sales pipeline to maximize sales performance.
• Prepare and present sales reports to senior management.

What We're Looking For:

• At least 2 years of experience in sales or customer service
• Experience in the travel industry is a plus
• Familiarity with sales and marketing operations and processes
• Proficiency in modern sales tools (CRM, lead generation software, etc.)
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• A self-starter attitude with the ability to work independently
• It would be a plus if you have some experience selling to law firms or in the financial sectors

Chicago, Illinois, United States

$60,200.00 - $111,800.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!