After Sales Process Intern

After Sales Process Intern

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.

• Trust
• Responsibility
• Excellence
• Navigating Change
• Candor
• Humility

Your Tasks:

• Work in collaboration with the Engineering and Quality teams to support customers with inquiries and complaints.
• Review current After Sales workflows and identify areas for improvement.
• Analyze data and metrics to identify bottlenecks and inefficiencies.
• Propose and implement process enhancements to streamline operations.
• Review and revise existing procedures to ensure they accurately reflect current practices.
• Collaborate with team members to ensure consistency and clarity in all processes.
• Identify trends in order data, analyze customer feedback and work alongside the Operational Excellence team to identify opportunities for system automation.
• Assist in the development and implementation of automation solutions to reduce manual tasks.
• Develop automation for after sales order tracking to complete the project cycle.
• Identify opportunities to streamline processes while maintaining accuracy and efficiency.

Requirements:

• Must be currently enrolled (or recently concluded) in an Engineering program.
• Strong analytical and problem-solving skills.
• Excellent attention to detail, organizational and communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Experience with data analysis and AI tools are an asset.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of process improvement methodologies is preferred.

We offer:

• The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company.
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies.
• Support from experienced professionals in handling the latest measurement technology.
• An hourly rate of pay of CAD $24 - $26.

Trench is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities throughout the recruitment and selection process. If you require accommodation or support at any stage of the application or interview process, please contact us and we will work with you to meet your needs.

Trench uses artificial intelligence and automated tools as part of its recruitment and screening processes to support efficient and fair candidate evaluation.