Leads Coordinator / Sales Assistant

Leads Coordinator / Sales Assistant

BestPLUS a division of Triumvirate Environmental, one of the largest environmental services firms in North America, is hiring an experienced Leads Coordinator/Sales Assistant to join our sales team. BestPLUS is a manufacturer in the fast-growing industry of plastic lumber. BestPLUS already has developed a large retail and OEM presence that continues to grow. This position will qualify and assess the viability of incoming leads for all regions and assist the sales team expanding our customer base. This position will report directly to the VP/GM of BestPLUS and will be based out of the Jeannette PA office.

Essential responsibilities and duties include:

• This position will be the primary contact to respond to phone calls and emails that come through BestPlus Plastic Lumber's leads sources. Responsibilities will include qualifying, disqualifying and acting on those leads.
• Answer customer and prospect calls that come directly into our facility.
• Logging all calls, emails and customer visit information into our leads tracking system. Or disseminating information to the appropriate BDM.
• Obtain all necessary information from customers for House accounts to set up the account in Oracle and answer any questions they may have regarding the products or the process of becoming a customer.
• Distribute quote(s) and handle potential orders for House and Retail accounts. Follow-up and assist with orders for all accounts as needed.
• Assist existing customers with orders status or delivery requests.
• Obtain freight quotes as necessary, by calculating dimensions and weight of plastic lumber to ship.
• Assist Sales team and VP/GM as needed.
• Support other departments as needed (i.e. Finance, HR, Shipping and Receiving, etc.)
• Assist in optimizing our marketing efforts.
• Assist in conference and trade show planning, including attending as assigned.
• Learning the details of the plastic lumber industry, its products and BestPLUS markets.
• Attending sales development programs and continuing education opportunities through career growth programs.
• Pulling, boxing and carrying samples to UPS area and filling out the necessary paperwork to ship samples.
• Hours (Jeannette Office) regularly are M-F 8:00 AM – 4:00 PM. Hours may be adjusted for special requirements. This is a salary/exempt position, but extra hours may be required as necessary.

Basic qualifications:

• Bachelor's degree in business, marketing, data analytics, a related field (or equivalent)
• A history of outstanding customer service with excellent written and oral communications skills.
• Strong ability to follow-up on tasks and requests.
• Strong aptitude in problem solving and process improvement. Ability to articulate problems and solutions verbally and in writing.
• Demonstrate a sense of urgency and personal initiative related to problem resolution with follow-through and professionalism. Ability to handle and resolve customer complaints and problems in a professional manner with the assistance of the VP/GM.
• Comfortable working in a high-energy, fast paced environment, with impeccable attention to detail.
• Self-motivated and capable of managing stressful situations.
• Trained in Microsoft Office Suite, particularly Excel. The ideal candidate will also have a knowledge of Oracle and CRM systems. The ability to assist with Oracle support and access to internal systems for new sales team members is a plus.
• Pulling, boxing and carrying samples to UPS area and filling out the necessary paperwork to ship samples.

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697.

Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

Pay Range $45,000 - $55,000 USD