Sales Development Representative - Twilio.org - Remote Eligible

Sales Development Representative

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the Job

This position is needed to play a key role in further growing Twilio's social impact. As our new Sales Development Representative, you will be responsible for lead qualification, net new customer acquisition, and solution selling within our nonprofit SMB accounts. Twilio is looking for a Sales Development Representative who lives the Twilio Magic, is passionate about working with social impact customers, and has experience in selling and closing in the cloud communications platform market.

In this role, you'll:

• Drive lead qualification and nurturing of Twilio.org's named account customers across community & social services, healthcare, education, and public sector
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio's communications API platform so that, together, you can design a solution for their specific use case needs.
• Continually add net new contacts to Salesforce for existing accounts.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio's platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance.
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
• Deep personal interest in the social impact market and dedicating your career to making a positive difference.
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
• Bonus: Fluency in Spanish, Portuguese, German and/or French is a plus to help support international customers.

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $25.29/hr - $31.59.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $26.74 - $33.37.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.08 - $35.10.
• This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 7th, 2025, but may change based on business needs.