Strategic Account Executive - Remote Eligible

Strategic Account Executive

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About The Job

Twilio is looking for a Account Executive to join our strategic sales team. In this role, you will be responsible for developing and closing new business opportunities, building strategic relationships, and helping innovative companies unlock the full potential of Twilio's communication platform.

You will work closely with internal teams (Solutions Engineering, Product, Marketing, etc) to understand client needs and deliver customized solutions that drive real business value. This is a high-impact role for a driven, strategic, and highly collaborative salesperson.

Responsibilities

In this role, you'll:

• Drive new, upselling business revenue by identifying, qualifying, and closing high-impact opportunities with enterprise customers.
• Own the entire sales cycle — from prospecting to negotiation and closing — with a focus on strategic and consultative selling.
• Understand customer needs and business drivers to position Twilio's platform and APIs as transformative solutions.
• Build and maintain strong, long-term relationships with key stakeholders, including C-level executives, technical leaders, and business decision-makers.
• Collaborate with Solutions Engineers, Product, Marketing, and technical teams to design and deliver value-added solutions.
• Develop account plans, territory strategies, and accurate sales forecasts to achieve and exceed revenue targets.
• Navigate complex sales cycles involving multiple stakeholders and buying centers.
• Continuously learn and stay informed about Twilio's evolving product suite and industry trends to better serve clients.
• Represent Twilio at industry events, conferences, and meetings to build pipeline and elevate brand awareness.
• Champion the voice of the customer internally to help shape future product enhancements and go-to-market strategies.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 10+ years of experience in B2B sales, preferably in the SaaS, cloud communications, or enterprise software industries.
• Proven track record of consistently exceeding sales quotas and driving multi-million dollar deals.
• Experience selling complex solutions to technical and business stakeholders at the enterprise level.
• Strong consultative selling skills and ability to develop tailored value propositions for strategic accounts.
• Excellent communication, negotiation, and presentation skills, both written and verbal.
• Comfortable navigating complex organizations and influencing cross-functional teams (e.g., product, marketing, engineering).
• Deep understanding of the sales cycle, including prospecting, qualifying, forecasting, and closing.
• Ability to thrive in a fast-paced, ambiguous, and high-growth environment.
• Experience using Salesforce or similar CRM tools to manage pipelines and forecast revenue.
• Strong business acumen and ability to understand customer pain points and industry trends.
• Bachelor's degree required; MBA or technical background is a plus.
• Fluency in English

Desired:

• CPaaS experience
• ISV and B2B2B or B2B2C experience
• CX experience
• B2B/SaaS Sales: Demonstrated success in selling cloud-based solutions, SaaS, or similar technologies
• Proven Results: Track record of consistently meeting or exceeding sales targets.

Location

This role will be Remote, and based in São Paulo, Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.