Sales Teammate PT, (40 Hours) - Porto

Sales Teammate Pt, (40 Hours) - Porto

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

As a Sales Teammate, you will contribute to the sales and profitability objectives of the store while maintaining operational excellence and merchandising and providing an excellent customer experience.

The essential duties and responsibilities include the following. Other functions may be assigned:

• Modeling the culture of service and customer experience
• Maintaining all standards that cover merchandise and store space sets
• Staying current in product knowledge and UA brand stories through active participation in all training sessions: be a "brand ambassador"
• Ensuring compliance with all UA policies and procedures
• Providing timely and constructive feedback to the Store Manager and Assistant Store Manager on all store operations components
• Demonstrating a professional and positive attitude and possessing exceptional interpersonal skills

Ideal candidate attributes:

• Problem-solving - Identify and solve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem-solving situations; Use reason even when dealing with emotional topics
• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments
• Interpersonal Skills - Focus on solving conflicts, not blaming; Maintain confidentiality; Remain open to other ideas and try new things
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions; Demonstrate group presentation skills; Participate in meetings
• Teamwork - Balance individual and team responsibilities; Exhibit objectivity and openness to other people's views; Give and welcome feedback; Contribute to building a positive team spirit; Put the success of the team above one's interest; Able to build morale and group commitments to goals and objectives; Support everyone's efforts for success. Go the extra mile to ensure team success

Essential candidate attributes:

• Exceptional oral and written communication skills
• Ability to multitask in a fast-paced environment
• Ability to maintain a consistently high level of service
• Flexibility to change focus and priorities
• Ability to be part of a team, set challenging standards, develop strong partnerships, and drive others to action
• Ability to work a flexible schedule that may include mornings, evenings, holidays, and weekends

Education and/or experience:

• 1-2 years of retail sales experience, ideally with a top international brand
• A demonstrated passion for sports and the local community
• Fluency in the local language; English

The sales assistant contributes to the sales objectives and KPIs of the store, being exemplary in terms of brand values to provide athletes with a unique experience when visiting Under Armour. This role communicates with the store manager and is responsible for executing routine tasks to support store operations. The sales assistant will assume the responsibilities of the stock specialist in the absence of the latter.

Sales and Omnichannel:

• Provide direct sales assistance to athletes to meet the sales KPI objectives defined by the retail store manager
• Deliver omnichannel orders according to the UA process and policy through the digital experience

Brand Image and Customer Experience:

• Be exemplary in terms of UA service culture and customer expectations
• While helping athletes, communicate brand messages according to the UA service model
• Incorporate product knowledge into the sales process, participating in training

Retail Operations:

• Maintain the standards, which cover the products and the store sets
• Comply with UA policies and procedures
• Complete operational and cash register processes (manual or system) according to training
• Respect the dress code and attendance policies of Under Armour
• Comply with the work schedule as scheduled for Under Armour's attendance policy

Team Collaboration/Self-Development:

• Collaborate with team members to achieve store goals
• Take responsibility for self-development, while taking advantage of opportunities to increase performance

Qualifications:

• Basic mathematical, literacy, listening, and communication skills
• Fluency in the local language
• Proficiency in the use of computers and other technologies
• Demonstration of collaborative skills and ability to work well in a team
• Demonstration of ability to work in a fast-paced, deadline-driven environment

Requirements:

• 0-3 months of work experience in a retail environment for sportswear and sports footwear
• Ability to work flexible hours to meet business needs, including holidays, evenings, and weekends

Physical Requirements:

• Ability to handle or move products weighing up to 25 lb/12 kg
• Ability to move for long periods of time with small breaks to handle products
• Ability to freely access all areas of the store, including the sales floor, warehouse, and checkout area
• Reasonable accommodations may be made to perform essential responsibilities

Our Commitment to Diversity:

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.