Ice Cream Sales Operations & Data Manager - Remote Eligible

Join Our Ice Cream Team!

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We're on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers' businesses. Growing our people's careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.

With 19,000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025. We dream big but keep things simple to act fast.

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

Job Purpose

This position serves as the organization's "Nerve Centre," ensuring efficient back-end operations that enable customer development and optimize tools, systems, and data management. The role is accountable for implementing and driving sales and data operational processes, while fostering cross-functional collaboration to deliver seamless execution.

Key Responsibilities

Operational Excellence & Process Optimization

• Standardize and improve processes for scalable operations.
• Digitize key workflows using automation and low-code tools.
• Apply agile and design thinking to enhance tools and user experience.

Systems & Technology Management

• Act as primary contact for troubleshooting across core systems (TPO, TPM, ERP, GS1, MDM).
• Partner with IT on upgrades, integrations, and compliance with Canadian data privacy regulations.

Data Strategy & Governance

• Drive data governance to ensure accuracy, integrity, and compliance.
• Maintain POS and internal sales databases aligned with business strategies.

Analytics & Reporting

• Develop Power BI dashboards and enable self-service analytics.
• Build automated dashboards and predictive models; explore AI/ML for forecasting and ROI.

Data Architecture & Integration

• Support centralized data lake and streamline data flows across platforms.
• Integrate external retailer and syndicated data into unified reporting.

Performance Management & Collaboration

• Monitor KPIs, benchmark best practices, and provide timely reporting.
• Act as liaison across CD, Supply Chain, Finance, Marketing, and IT; lead issue resolution and training.

What You Need To Succeed

Education: Bachelor's degree in a relevant field such as Business, Sales, Computer Engineering, Computer Science, or Technology.

Experience: Minimum 5+ years of business experience, preferably in cross-functional roles within Customer Development, IT, or Operations.

Systems Expertise: Hands-on experience with enterprise systems (SAP APO, SAP ECC, EDI, Evergreen TPO) and data platforms, having successfully navigated system implementation or transformation journeys.

Technical Skills: Strong proficiency in Data & Analytics tools and MS Power BI.

Versatility: Ability to wear multiple hats and adapt quickly to shifting priorities in a dynamic environment.

Collaboration & Influence: Skilled at managing third-party providers and working effectively with consultants and external partners while constructively challenging the status quo.

Mindset: Entrepreneurial approach with agility to learn unfamiliar areas and drive solutions independently.

Core Skills: Exceptional attention to detail, critical thinking, organizational ability, and time management.

Communication: Strong interpersonal and communication skills to engage and influence across all levels of the organization.

Leadership:

• Personal Mastery: Sets high standards for themselves and demonstrates resilience in complex, fast-changing environments. Possesses emotional intelligence to accept feedback, manage stress, and build empathy across diverse teams and external partners.
• Passion For High Performance: Drives operational excellence with urgency and focus. Motivates teams and third-party providers to deliver results at speed while maintaining quality. Takes ownership and accountability for execution and outcomes.
• Purpose & Service: Leads with humility and a service mindset, understanding that leadership is about enabling success for internal teams, consultants, and external stakeholders. Builds trust through transparency and collaboration.
• Business Acumen: Combines strong technical and data expertise with strategic thinking to create sustainable growth.