Area Sales Manager - Mail Innovations (remote) - Remote Eligible

Area Sales Manager (ASM)

Are you looking to make an impact with your sales acumen? UPS is seeking an Area Sales Manager (ASM) responsible for volume and revenue growth for new and existing accounts within an assigned sales territory. He/she engages with team members to develop robust account strategies and ensure effective application of sales and negotiation skills. The ASM drives results in key areas of the business plan, including profit, revenue growth, people development and reporting.

In addition to managing Strategic Account Managers, the ASM trains Strategic Account Managers to review customer information and understand customer account status using the Customer Relationship Management (CRM) application. He/she also communicates market trends and competitor information to support the sales team in opportunity development. The ASM reinforces the use of an established process to ensure the sales team effectively uncovers, qualifies and engages with prospects, makes the most of available opportunities and drives growth.

Responsibilities and Duties

• Conducts customer calls to model sales techniques and shares sales/negotiation expertise with team members
• Supports targeted sales opportunities, account penetration and growth strategies
• Shares complex experiences with operations teams to provide awareness on recurring customer issues
• Collaborates with cross-functional committees (e.g., claims, damage reduction, etc.) to provide subject matter expertise
• Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, training, staffing, etc.) to ensure day-to-day administration of processes and formal procedures
• Participates in establishing departmental budget to ensure guidelines are realistic and achievable
• Reviews plan versus actual to support team performance and creates action plans to improve sales results

Knowledge and Skills

• Demonstrates familiarity with both UPS's and competitors' core service offerings; able to compare and contrast how customers engage with UPS and primary competitors across all touch-points; develops plans to leverage advantages and correct disadvantages
• Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions
• Reviews and coaches team members on overall revenue results compared to plan; provides pre- and post-sales call feedback; offers consultative selling techniques, negotiation skills and positioning solutions
• Conducts customer analysis to identify customer facts and trends; collects standard research data about current and prospective customers; identifies and develops lists of prospective customers; identifies instances where customer needs or expectations are not being met; drafts promotions of products, services and features
• Helps define and create specific documented account strategies; evaluates key financial indicators; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trends
• Uses negotiation techniques in less complex situations; recognizes potential impact of negotiation proceedings on business; gains consensus from involved parties
• Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes; stays motivated despite difficult circumstances or setbacks
• Builds and maintains relationships throughout a customer organization; makes recommendations regarding account decisions or strategies
• Demonstrates a detailed understanding of supply chain concepts; recommends solutions to issues
• Previous supervisory experience – Preferred
• Previous sales experience – required

Other Criteria

• Employer will not sponsor visas for position
• Internal Applicants: The last day to apply to this role will be 10/30/2025 at 11:59 PM EST.
• This role is an 06C

The salary range for this position is $94,020/year to $134,040.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.