Account Executive (medinsight)

Account Executive

Description Company Overview: Leading with our core values of quality, integrity, and opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management. MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary: The Account Executive is a key member of the MedInsight team, responsible for driving client retention and revenue growth within our existing customer base. This role focuses on building strong, strategic relationships with clients to ensure satisfaction, secure renewals, and expand the adoption of MedInsight solutions. Account Executives are trusted advisors who understand client needs, identify opportunities for additional value, and deliver solutions that help clients achieve their goals. This is a client-facing role with a compensation structure that includes base salary and variable, performance-based incentives aligned to client retention and revenue growth. You will work directly with clients to execute the objectives of the MedInsight Account Executive program, which include: maintaining a 95%+ client retention rate through proactive engagement and renewal management, generating additional revenue from existing clients through upselling and cross-selling MedInsight and Milliman solutions, expanding the use of MedInsight products within client organizations, and leading strategic planning discussions with client executives to align MedInsight offerings with client priorities.

This is a client-facing role that requires exceptional relationship management skills, business acumen, and a consultative approach. You will also collaborate with internal teams-including client services, product, marketing, and finance-to ensure seamless delivery and support for your accounts. Occasional travel may be required. A strong understanding of the healthcare analytics market is highly desirable and will enhance your ability to succeed.

Primary Responsibilities:

• Own the end-to-end account management process for assigned clients, including renewals, expansion opportunities, and overall satisfaction.
• Develop and execute strategic account plans that drive retention and revenue growth.
• Build and maintain strong relationships with key client stakeholders, serving as a trusted advisor and primary point of contact.
• Identify and pursue upsell and cross-sell opportunities to expand MedInsight's footprint within existing accounts.
• Lead renewal negotiations and ensure timely completion of contracts and documentation.
• Deliver client presentations and facilitate strategic planning sessions to align MedInsight solutions with client objectives.
• Collaborate with internal teams to ensure smooth onboarding, training, and ongoing support for clients.
• Monitor account health, usage metrics, and engagement to proactively address risks and opportunities.
• Maintain accurate records in CRM systems and ensure compliance with internal processes.
• Support billing and invoicing accuracy by coordinating with finance and resolving any account-related issues.

Preferred Skills and Experience: Bachelor's degree in business, healthcare, or related field preferred. 5+ years of experience in account management, client success, or sal