After Sales Technical Support

Technical Support - Inverter and Energy Storage

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

Transform the everyday with us!

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.

You’ll make an impact by:

• Providing technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
• Handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Using fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Building a positive customer experience by working closely with Development, Sales and Quality Assurance
• Responding promptly and professionally to customer inquiries and complaints
• Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Working with our factories and quality teams to develop and implement corrective and preventive actions
• Improving departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Providing frequent updates to all stakeholders during the correction steps for the customer
• Working closely with field service teams and vendors to align on materials and methods of correction
• Not only providing ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
• Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree
• 3+ years’ experience working in energy storage, solar, utilities
• Project Management skills with excellent Business acumen
• High level computer skill (SAP and/or Salesforce experience a plus)

Preferred Qualifications:

• Strong verbal skills to aid in customer communications
• Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

The pay range for this position is $66,220 - $113,520 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.