Card Sales Specialist

Card Sales Specialist

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our core values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

This position is primarily responsible for working across internal departments to find sales opportunities and using a collaborative approach to close on those opportunities to help drive the credit and debit card portfolio growth. As a Card Sales Specialist, you will:

• Credit Cards: Work with Retail, Commercial, Ag, and Treasury Management Teams to find opportunities to cross sell our Nicolet Card Products. Duties include a consistent cadence of calls and meetings with potential new customers to close on sales opportunities, new account onboarding, servicing existing credit/debit card accounts, and error resolution. Escalation points of contact for Frontline, Call Center, and Operations teams for advanced servicing requests and issues. Assist with training sessions for internal employees related to credit/debit card products. Provide reporting & analysis for credit/debit card portfolio performance, trends, and opportunities to drive cardholder usage.
• Instant Issue: Provide training to new retail bankers and branches for best practices. Maintain current Instant Issue procedures and communicate changes as needed to Frontline. Create, review, and provide Instant Issue reporting to appropriate teams.
• Special Projects: Assist Project Teams with new product implementations. Assist Project Teams during bank acquisitions & conversions. Uphold Nicolet\'s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have any questions or need assistance in the application process, please contact HR at recruiting@nicoletbank.com.