Citywide Transient Senior Sales Executive - 3 Downtown Phoenix Hotels

Sales And Marketing Manager

Acts as the on-property sales liaison to drive business transient revenue within specific transient segments (i.e., consortia, wholesale, special corporate, AAA, travel agencies, entertainment, diplomatic, social leisure, etc.). Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships. Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments. Develops, implements, and executes transient initiatives to increase productivity and engagement. Partners with above property sales leaders (i.e., area sales, account sales, and GSO) to identify and pull through business from deployed customer accounts. Identifies and secures transient business, including orchestrating the transaction (i.e., work with revenue, front office, concierge teams, etc.) as appropriate. Conducts walk-through with customer to detail requirements to meet customer expectations or site inspections with agents and travel advisors. Verifies business is worked in conjunction with the operations and events teams to verify quality service delivery. Upsells each business opportunity to maximize transient revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Education and Experience

Required:

High school diploma or GED; 4 years' experience in the sales and marketing, guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area.

Preferred:

4-year college degree

Previous experience in proactive lead generation in hospitality and sales discipline

Experience selling leisure, transient or special corporate business