Inside Sales

Customer Service Manager

Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for their dedicated branch and other branches.

Manages price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.

Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.

Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.

Participates in resolving customer concerns and follows-up to ensure customer satisfaction.

Develops and manages daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.

Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.

Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.

Communicates customer sales, concerns, and requirements to Outside Sales team.

Consults with engineering and quality staff on regulation requirements or design changes.

Prices all RFQ opportunities.

Coordinates all purchased products with vendors and purchasing department.

Performs other related duties as assigned.

Skills

Strong understanding of business ethics.

Ability to learn all Lamons' and competing products.

Knowledge of competitive landscape.

Ability to learn production processes and flow of product.

Conflict resolution and problem-solving skills.

Strong verbal and written communication skills.

Basic knowledge in math conversions and measurements for product dimensions.

Education

Required: High school diploma, GED or equivalent.

Preferred: Bachelor's degree in Marketing, Sales, Business, or related field.

Work Experience

Required: 2 years of previous Sales or Customer Service experience. A bachelor's degree in Marketing, Sales, Business can be accepted in lieu of experience.

Preferred: 1 year of experience as an Inside Sales Representative in the Petro-Chemical, PVF, Renewable, Distribution, or Manufacturing industry.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times

Compensation & Benefits

Depending on Experience: $55,000 - 61,000/annually, plus a quarterly bonus payout.

PTO - Vacation and Sick time

11 Paid Holidays

Medical, Dental, and Vision

401K with Match