Handle all of the customer service functions including answering phone calls and emails in a timely manner, accurate and timely order entry, following orders from entry through shipment. Assist customers with all of their daily needs including product availability, accurate and timely price quotes, troubleshooting, and delivery questions. Communicate daily with all outside sales representatives and work directly with all mill departments effectively and professionally. Need to be able to handle strong personalities and difficult customers with professionalism. This person will need to grasp many concepts including freight equalization and various pricing scenarios.