Inside Sales Representative - Competency Center

Inside Customer Support Representative

The Inside Customer Support Rep acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end processes through account management and data analyzation. This position requires the following functions to meet customers' needs: Data Analysis, expediting, quoting, and quality assurance of all processes. Must be technologically savvy.

Essential Duties and Responsibilities:

• Work to meet all established Key Performance Indicators (KPI's)
• Always represents the company professionally and courteously
• Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
• Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
• Effective management of all customer's master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
• Proactively drives account management while executing tasks to support the sales process and move opportunities forward
• Collaborates professionally with cross functional teams to identify and resolve customer issues
• Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability
• Follow company guidelines to establish selling prices and profit margins
• Actively research profitability concerns
• Supports in preparing continuous improvement reviews for our customers
• Work with established reporting tools for inventory review and new item additions
• Manage customer portals for demand, quote requests, and corrective actions
• Maintains and builds customer relationships to become a trusted consultative advisor
• Read and decipher customer prints to provide accurate customer quotes
• Recommend and identify internal process improvements
• Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
• Up sell products and services through weekly sales or company promotions
• Performs other duties, as assigned

Qualifications, Skills & Abilities:

• Bachelor's Degree highly preferred
• High school diploma/GED
• Minimum 3 - 5 years customer service/inside sales or related experience is required
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
• Advanced Excel skills
• SAP skills are advantageous
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
• Ability to analyze data to make decision and impacts for the customer
• Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations
• Must be able to verbalize thoughts and information via phone and in person clearly and concisely
• Excellent judgement and decision-making skills
• Ability to establish credibility, respect and trust from internal colleagues and external customers
• Ability to keep employees motivated, create a team environment and resolve conflict
• Must occasionally lift, carry or move up to 25 lbs

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

EEOC STATEMENT: The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.