Inside Sales Representative

Inside Sales Representative

Position at Matson Navigation Company of Alaska, LLC

About Us Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity. We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

About the Role The Inside Sales Representative (ISR) role is responsible for identifying and qualifying accounts for development and potential transition to Outside Sales when revenue thresholds are met. The ISR will develop targeted business, develop and maintain customer relationships, communicate internally and externally via phone, email, and occasionally participate in outside sales calls, quote and negotiate rates as appropriate, maintain customer data, and work with internal stakeholders to deliver superior service to our customers. The ISR will work in a team environment to meet individual and team goals. Goals may include revenue, market share, volume, service specific goals, forecasting, and others as determined by the Regional Sales Director (RSD). The ISR will work with the regional sales team with the goal of maximizing their time spent with customers, on sales calls, and assisting in day-to-day administrative duties. Also serves as a point of contact in the absence of the regional sales team. Freight management and record keeping guided by the RSD is included. This position researches and gathers market intelligence and communicates to the team members as appropriate. The ISR must be comfortable cold-calling via phone and email. The ISR will contact all unassigned shippers in their region, as directed by the RSD. As secondary responsibility, due to unique office environment, the ISR assists the RSD in managing the PNW sales office administration. This includes processing the vendor invoices including the office rent and the leased equipment, preparing the meetings for visitors and annual hazmat training, ordering office supplies including Matson promo items, picking up and sending the mails, and keeping the office professionally in order.

What You'll Do: Qualify accounts to determine if they remain with assigned ISR or if they require Outside Sales contact. Deliver quality, consistent, and timely responses to both customers and Matson internal organization. Know their accounts' key personnel and contacts, business practices, competitive environment, tariffs, and overall market information. Meet or exceed the required (outgoing) daily/weekly customer call statistic set by the RSD. Meet or exceed Target Account, Rate Request, Quote follow-up, and Weekly Report requirements based on the PBM. Demonstrate proficiency with Matson Tariffs & Contracts: Hawaii, Guam & Marshall Islands, SPX & Alaska. Quote rates and, when appropriate, negotiate rates to ensure freight support. Know and understand the various Matson organizational functions and personnel responsible for obtaining information and assistance in all Matson departments. Proactively solve customer issues to ensure consistent support. Develop and maintain a toolkit of Matson services and schedule to