Inside Sales Representative

Business Development Specialist

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our core values with safety being your first priority. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

The job at a glance:

The Business Development Specialist (internally known as PARTnership Builder)

Is responsible for finding, developing, and maintaining relationships with our customers (mainly In-House technicians/engineers). Being a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize the Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing, and providing outstanding customer service and follow-up.

A typical day:

• Place 60 outbound calls daily to new and existing customers.
• Identify, cultivate, and build new customer partnerships with technicians/engineers in the HVAC space by understanding their problems/needs and utilizing the Parts Town value proposition and solutions to solve them.
• Build in-depth knowledge on HVAC industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers nationwide.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of their business and where Parts Town can be a solution to their parts needs.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).

To land this opportunity:

• You have 1-3 years of experience in an inside sales, business development, customer service or account management role.
• Bonus points if you have experience in the commercial HVAC industry!
• You are passionate about building something new and solving problems.
• You describe yourself as proactive and organized - taking initiative and following through are a must.
• You are resilient - you see rejection as an exciting challenge.
• You have fantastic communication skills & you're proficient in English (verbal and written).

About your future team:

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